John-Michael Ver Valen
Centralia,WA
Summary
Knowledgeable Grocery Manager proudly offering over 10 years of experience, creating a great place to work, and improving employee morale by effectively resolving conflicts and promoting active listening and communication skills. A determined professional known for managing supply levels, and large restocking orders, also offering collaborating and negotiating skills.
Overview
10
10
years of professional experience
Work History
Grocery Manager
Safeway
Aberdeen, WA
10.2021 - Current
- Resolved customer complaints in a courteous and professional manner.
- Lead by example and took responsibility for all actions to drive culture of performance and excellence.
- Distributed daily tasks to appropriate employees, and checked to complete duties within expected time frames.
- Increased my understanding of the FAR ordering system to maintain inventory levels, reduce out of stocks, and increase sales.
- Learned how to effectively communicate to Department heads, employees, vendors, and others in the company about display changes, issues in store, missing/late freight, and questions about upcoming or current programs with-in the company.
- Helped with grand openings and show and tells. Learning multiple forms of team building, how to effectively manage time, different techniques on how to merchandise product, and networking.
- Learned how to lead a store in a crisis (I.E. flood and power outage)
- Learned how to lead a store when the Store Director and Assistant Store Director are gone in low and high volume stores.
Meat Cutter
Safeway
Centralia, WA
03.2021 - 10.2021
- Operated a variety of meat cutting machines such as saws, slicers, grinders and tenderizers.
- Followed all safety procedures when handling sharp knives and other cutting tools.
- Cut, trimmed, boned, and ground, beef, pork, lamb and poultry.
- Prepared special orders from customers that required specific cuts or trimming techniques.
- Cleaned work areas including counters, floors, walls and equipment using safe sanitizing solutions.
- Adhered to food safety regulations regarding storage temperatures and sanitation protocols.
- Rotated stock on shelves so that older items were used first while maintaining freshness of product.
- Ordered supplies necessary to maintain inventory levels in accordance with department needs.
- Learned how to read and follow Vision Pro to help with business needs of the day to help minimize shrink
Person in Charge
Safeway
Centralia, WA
03.2017 - 03.2021
- Provided guidance and support for personnel as needed.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Handled confidential information with discretion and integrity at all times.
- Monitored performance of employees to ensure quality of standards were met.
- Established strong relationships with customers through effective communication techniques.
- Identified training needs within the team and developed appropriate training plans.
- Created detailed reports summarizing operational results for senior management review.
- Collaborated with other departments to coordinate efforts for successful project completion.
- Learned how to build end cap displays to support the sales week ad
- Learned how to use SBP (Scan Based Planner) program to order items to maintain ad item inventory levels to an acceptable level and to maximise profit to coast ratio's
- Learned how to help customers in each department when staffing was low or when the department was closed.
Night Crew/Night Crew Lead
Safeway
Centralia, WA
04.2014 - 03.2017
- Learned to Break down, throw, and face product in a timely and organized manner
- Learned fundamentals of working with a team and how to lead a team
- Operated the cash register
- How to effectively write an order based on sales trends, customer needs, and holidays
- Learned how to communicate with team members and upper management about the needs of the work and about tasks that did not get completed.
- Learned how to read invoices and to communicate with the receiving clerk about items that were billed and not received by the store.
Education
High School Diploma -
Centralia College
Centralia, WA06-2016
Skills
- Task Delegation
- Customer Service and Assistance
- Training and Mentoring
- Product Merchandising
- Employee Management
- Safety Monitoring
- Store Maintenance
- Interpersonal and Written Communication
- Complaint Handling
Timeline
Grocery Manager
Safeway
10.2021 - Current
Meat Cutter
Safeway
03.2021 - 10.2021
Person in Charge
Safeway
03.2017 - 03.2021
Night Crew/Night Crew Lead
Safeway
04.2014 - 03.2017
High School Diploma -
Centralia College