John Middleton
Rowlett,TX
Summary
Experienced leader, project manager and program manager with IT and operations experience across a variety of well respected companies and industries.
Overview
25
25
years of professional experience
Work History
Sr Tech Delivery Program Mgr
United Health Group - Optum
04.2015 - Current
- Rolled out revised secure payment processing technology and billing solution
- Developed strategic process improvement plans with VP and AVPs for patient access, customer service, and billing departments
- Managed multiple software deployment and upgrade projects across several different clients across the US
- Managed Data and BI projects across multiple cross functional teams.
Transition Program Manager Delivery Mgmt Senior Advisor
Dell Infrastructure Services Delivery
08.2014 - 04.2015
- Lead a team of 10 Project Managers to implement infrastructure build out projects for a one of the largest DCM projects for Dell Services
- Managed a portfolio of 22 separate infrastructure projects and reported to senior client and program leadership
- Promoted from special projects to Program leadership within the first 6 months of employment.
Program Manager
Xerox - ACS
08.2008 - 08.2014
- Conducted over 16 large datacenter migrations involving critical applications
- Mentored and support newer project managers in learning ACS Standard TMO Methodology
- Created detailed cutover project plans to coordinate all aspects of migration weekends
- Provided strategic leadership to other Project Managers and technical team leads against the contracted budget and timeline.
Transition Program Manager
Metromedia Restaurant Group
09.2005 - 08.2008
- Managed a team of 7 including programmers, data warehouse and BI analysts/developers
- Responsible for management of all IT projects
- Provided executive project sponsors and stakeholders with weekly status updates on in-progress and requested initiatives.
Project Manager
09.2002 - 09.2005
- Managed A/R reconciliation project for an internal audit of franchise remittances and created reporting and justification
- Conducted individual reconciliation reviews with CFO and franchise owners to review results of internal audit
- Met with CFO, CIO, directors and managers to gather project requirements and evaluate project effectiveness.
Data Analyst
04.2000 - 09.2002
- Document and manage DR exercises for critical Application server
- Created SQL scripts to perform automated maintenance and update functions on restaurant and central databases
- Migrated central databases from unsupported server hardware to new server hardware and re-installed legacy software and upgrades resulting in cost savings of $3000 in vendor service fees.
Education
Spiritual Direction Certification Program -
SMU
DALLAS, TX12.2022
BBA - Human Resources
University of North Texas
DENTON, TX07.1996
Skills
- Leader
- Project manager
- Program manager
- Problem-Solving
- Strategic Planning
- Team leadership and direction
- Critical Thinking
- Decision-Making
- Work Planning and Prioritization
- Project Management
- Team Development
- Data Analysis
Timeline
Sr Tech Delivery Program Mgr
United Health Group - Optum
04.2015 - Current
Transition Program Manager Delivery Mgmt Senior Advisor
Dell Infrastructure Services Delivery
08.2014 - 04.2015
Program Manager
Xerox - ACS
08.2008 - 08.2014
Transition Program Manager
Metromedia Restaurant Group
09.2005 - 08.2008
Project Manager
09.2002 - 09.2005
Data Analyst
04.2000 - 09.2002
Spiritual Direction Certification Program -
SMU
BBA - Human Resources
University of North Texas
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