John Midkiff
Huntington
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Behavioral Support Specialist Shift Leader
Hova Underwood Children's Home
Ona
12.2025 - Current
- Developed individualized behavior intervention plans for children with diverse needs.
- Collaborated with multidisciplinary teams to assess behavioral challenges effectively.
- Implemented positive reinforcement strategies to promote desired behaviors in children.
- Conduct counseling groups daily to educate residents on healthy coping skills on many different issues.
- Monitor family visits and write talking points during the visit.
- Monitor residents phone calls and note the conversation.
- Pass residents medication and make sure the medication count is correct daily.
- Assign staff to job duties and answer questions they have.
- De-escalate conflicts between residents.
Key Holder
HUGO BOSS
Thornton
07.2021 - Current
- As member of management I assisted customers with finding what works best for their style and sizing.
- Responsible for making sure the store is locked at closing and all checklists are completed.
- Filling out and sending the final sales report to the district manager nightly.
- Training all the new hires.
Bartender/Service Staff
Occasions Catering
08.2023 - 06.2024
- Responsibilities are assisting with setting up events which includes staging, setting up tables and chairs, building displays and buffets.
- Once the event is setup I am given a job which can be waiting on the tables, serving appetizers, clearing or bartender.
- Once an event has been completed I assist with cleaning and taking everything down.
Financial Counselor
Denver Health Hospital
Denver
02.2024 - 05.2024
- My responsibilities are across the board.
- From speaking with patients about their income to producing payment options, making phone calls to collect payments, creating medical billing, verifying Healthcare to generate a cost estimate and working with doctors to assure proper treatment codes are inputted correctly.
Financial Counselor
Centennial Peaks Hospital
01.2023 - 07.2023
- My responsibilities are across the board.
- From speaking with patients about their income to producing payment options, doing daily Census reports, making phone calls to collect payments, and keeping the upfront payment log up to date.
Client Advisor
SCHOMP Hyundai
Aurora
06.2022 - 02.2023
- As a client adviser my responsibility is to reach out to clients daily, sell cars, get the clients approved for financing or leasing, sell products and protection for their new cars, go over all the legal documents and contracts and help get their new car covered on their insurance policy.
- My job here is car salesman, Finance Manager and F&I Manager.
- Schomp is known for being the only dealership where the clients work with one person through the entire process of purchasing a vehicle.
Customer Service Manager
Rowland Motors
South Charleston
07.2019 - 03.2021
- Managing Service Technicians and made sure the technicians were utilizing proper protocol on vehicle repairs, assisting customers with service issues, ordering parts for vehicles, scheduled appointments, completed daily expense reports using Microsoft excel and negotiated with local garages and parts departments on service and parts prices, performed daily safety checks.
Photographer
Enterteenment.com and self-employed
Huntington
01.2011 - 01.2021
- Photographer at CMA fest yearly in Nashville and local concerts and writing reviews for each event.
- This was an amazing way of putting myself out there.
- Also as a Photographer I did Portraits all across the board.
- Weddings, family, Senior Photos, local Church's for Itineraries and sporting events.
Packaging to Demonstration Device Technician
Alcon
Huntington
08.2018 - 07.2019
- Started in packaging and moved my way up to Demonstration Device Technician in four months.
- My duties were contacting doctor offices all over the world to fulfill orders for Demonstration Devices to train doctors, building, packing, shipping, completing expense reports and submitting tracking and any correspondence with Microsoft excel and outlook for every order.
Customer Retention Specialist for CLG, ACE, TECH, NCW departments
AT&T Directv
Huntington
08.2011 - 06.2018
- De-escalating and retaining customers, sales, service calls and work orders as well as welcoming new customers to DIRECTV to make sure they are happy with the decision of joining the DIRECTV and AT&T Family.
- Also educating the customers on all technical, billing, programming and any concerns or needs that our customers have for DIRECTV and AT&T products and services!
- Was also selected to go to the AT&T Summit in Marco Island Florida my last year working with the company for my performance and was rated number 1 in the company Country wide also received a reward for my performance.
IME Processor
Walker and Steven's Clinic
Barboursville
01.2012 - 01.2013
- Inputting patients IME (Independent medical examination) results and filing them for Doctor Robert Walker.
Server Trainer
Cracker Barrel
Huntington
01.2006 - 01.2011
- Waited on customers, trained new hires, tested new hires on the skills they developed through training.
- Was the person my trainees would go to for anything for the first three months of their employment.
- I worked face to face with customers and learned to be friendly, patient and understanding no matter how escalated the situation is!
Sales Associate
Aeropostale
Huntington
05.2008 - 09.2008
- Working with customers, folding clothes, and stocking them.
- Also, a cashier.
Server
Bob Evans
01.2006 - 01.2008
Sales Associate
JCPenney
Huntington
11.2005 - 01.2006
- Working as a cashier and with the customers on their purchases along stocking clothing and product.
- I was Holiday help in high school.
Education
Automotive Service of Excellence Certified - Shop Management
Charleston, WVCertificate - Forensic Photography
WVU online
Morgantown, WV 06.2011 - 12.2011
High School -
Hannan High School
Skills
- Multidisciplinary collaboration
- Behavior intervention
- Crisis de-escalation
- Case documentation
- Positive reinforcement
- Client relationship management
- Conflict resolution
- Team leadership
- Effective communication
- Time management
- Coaching and mentoring
- Stress management
- Active listening
- Motivational interviewing
- Verbal communication
- De-escalation techniques
- Behavioral assessment
- Mental health awareness
- Social skills training
- Collaborative Problem-solving
- Decision-making
- Organizational skills
- Quality assurance
- Goal setting
- Contract negotiation
- Communication skills
- Written communication
- Computer Skills
- Billing
- Collections
- Sales
- Microsoft Excel
- Microsoft Word
- Management
- Training
- Contract Disclosure
- Financing
- Expense Reports
- Data entry
- Customer Service
- CPR Certified
- AMAP Certified
- CPI Certified
- Photography
- Photo Editing
- Bartending
- Shop Service Advising
- Call Center
Professional References
- Josh Bolen, 304-412-7399, Supervisor at Rowland Motors
- Nichole Mitchell, 304-942-5408, Supervisor at AT&T
- Gabrielle Pinkerton, 304-730-4126, Colleague at Centennial Peaks Hospital
- Jordan Chaney, (740) 935-3934, Colleague at Hova Underwood Children's Home
- Demetria Jennings,(304) 543-5927, RN Colleague at Hova Underwood Children's Home
Timeline
Behavioral Support Specialist Shift Leader
Hova Underwood Children's Home
12.2025 - Current
Financial Counselor
Denver Health Hospital
02.2024 - 05.2024
Bartender/Service Staff
Occasions Catering
08.2023 - 06.2024
Financial Counselor
Centennial Peaks Hospital
01.2023 - 07.2023
Client Advisor
SCHOMP Hyundai
06.2022 - 02.2023
Key Holder
HUGO BOSS
07.2021 - Current
Customer Service Manager
Rowland Motors
07.2019 - 03.2021
Packaging to Demonstration Device Technician
Alcon
08.2018 - 07.2019
IME Processor
Walker and Steven's Clinic
01.2012 - 01.2013
Customer Retention Specialist for CLG, ACE, TECH, NCW departments
AT&T Directv
08.2011 - 06.2018
Certificate - Forensic Photography
WVU online
06.2011 - 12.2011
Photographer
Enterteenment.com and self-employed
01.2011 - 01.2021
Sales Associate
Aeropostale
05.2008 - 09.2008
Server Trainer
Cracker Barrel
01.2006 - 01.2011
Server
Bob Evans
01.2006 - 01.2008
Sales Associate
JCPenney
11.2005 - 01.2006
Automotive Service of Excellence Certified - Shop Management
High School -
Hannan High School