John Milen
Warren,OH
Summary
Dynamic Strategic Technology Coordinator with a proven track record at Bloomfield Mespo Local, excelling in Active Directory Management and network troubleshooting. Successfully revitalized technology systems, enhancing student achievement through innovative IT solutions. Adept at user training and project management, fostering collaboration among non-technical personnel to streamline operations and improve efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Strategic Technology Coordinator
Bloomfield Mespo Local
08.2022 - Current
- Promoted from IT Technician hired directly by Bloomfield Mespo Local from Trumbull County ESC
- Responsible for planning and implementing new technology as well as revitalizing current systems
- Updated district's information technology plan to prioritize technology needs
- Prepared monthly reports for the board to present technology issues and developments
- Supported regular education initiatives focused on improvement of student achievement with technology resources
- Provided IT support to non-technical personnel within a K-12 educational environment
- Managed Active Directory and Windows Server environments
- Performed PC and Chromebook maintenance and repair
- Demonstrated knowledge in Linux, Windows, Mac, and Chrome OS environments
- Provided Help Desk Support Management
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Documented repair processes and helped streamline procedures for future technical support actions
- Updated school web pages
- Maintained inventory data of computer hardware and software throughout district
IT Technician
Trumbull County Educational Service Center
Niles, OH
11.2016 - 07.2022
- Provided IT support to non-technical personnel within a K-12 educational environment for Granvalley Local School District and Bloomfield Mespo Local
- Managed Active Directory, Windows server, PC/Chromebook maintenance and repair
- Demonstrated knowledge in Linux, Windows, Mac, and Chrome OS environments
- Provided Help Desk Support Management
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Documented repair processes and helped streamline procedures for future technical support actions
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Removed malware and viruses from laptops and desktop systems using specialized software
- Updated software versions with patches and new installations to close security loopholes and protect users
Staffing Specialist
People Ready Staffing
05.2017 - 12.2018
- Recruited applicants for hire through a variety of sources and provided employment services to eligible candidates
- Assisted with payroll and account receivables
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals
- Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel
Head Cashier
Save-A-Lot
Warren, OH
01.2014 - 11.2016
- Oversaw team of 6 cashiers, and service staff
- Managed and counted daily bank deposit, and monitored for accuracy at the end of each scheduled shift
- Encouraged development of new cashiers with positive reinforcement
- Trained new team members in cash register operation, stock procedures and customer service
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Learned roles of other departments to provide coverage and keep store operational
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage
- Made change on cash register, handling payments by cash, credit, debit and personal checks
Education
MBA - Digital Online Marketing
Youngstown State University
Youngstown, Ohio01.2024
Bachelor of Technical & Applied Studies - Computer Technology
Kent State University
Kent, Ohio01.2020
Skills
- Active Directory Management
- Windows Server Management
- PC Maintenance and Repair
- Chromebook maintenance and repair
- Linux Operating System
- Windows Operating System
- Mac operating system
- Chrome OS
- Help Desk Support
- Network Troubleshooting (Connectivity Issues)
- Hardware Troubleshooting (Computer Systems)
- Software installation and configuration
- Malware and virus removal
- Software Patch Management
- Vulnerability patching
- Website updating
- Inventory Management (Hardware and Software)
- Desktop system setup
- Laptop configuration
- Server Permissions Management
- User training
- Project management
Certification
- Foundations of Project Management, Google-authorized certificates/courses from Coursera
- System Administration and IT Infrastructure Services, Google-authorized certificates/courses from Coursera
- Foundations of Cybersecurity, Online non-credit
- Connect and Protect: Networks and Network Security, Online non-credit
- Play It Safe: Manage Security Risks, Online non-credit
- Automate Cybersecurity Tasks with Python, Online non-credit
- Tools of the Trade: Linux and SQL, Online non-credit
- Put It to Work: Prepare for Cybersecurity Jobs, Online non-credit
Problem Solving Analytical Skills
Troubleshooting (Hardware & Software)
Communication Reporting Skills
- Technical Support for Non-Technical Personnel
- Documentation of Repair Processes
- Procedure Streamlining
- Vendor Communication
- Board Reporting (Technology Issues & Developments)
- Presentation Skills
Strategic Planning Skills
- Technology Planning & Implementation
- System Revitalization
- Information Technology Plan Development
- Technology Needs Prioritization
Timeline
Strategic Technology Coordinator
Bloomfield Mespo Local
08.2022 - Current
Staffing Specialist
People Ready Staffing
05.2017 - 12.2018
IT Technician
Trumbull County Educational Service Center
11.2016 - 07.2022
Head Cashier
Save-A-Lot
01.2014 - 11.2016
MBA - Digital Online Marketing
Youngstown State University
Bachelor of Technical & Applied Studies - Computer Technology
Kent State University
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