John Miles
Summary
- Building Others for Success is my Passion. Devoted leader with excellent communication, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
- Franchise professional prepared to drive business growth and operational excellence. Proven ability to manage multiple franchise units with focus on profitability and customer service. Known for fostering team collaboration and adapting to changing business needs. Skilled in strategic planning and financial oversight.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Public Appraiser/Umpire
STAT Appraisals
01.2024 - Current
- Targeted Contractors for Appraisal Needs, provided seminars to groups of sales people.
- Defined needs for a quality process and demonstrated the need for following process
- Set realistic expectations with clients and their customers
- Followed a work flow format informing clients of all phases of the process
- Developed work flows using AI with stop gaps integrated for file handling
Property General Liability Adjuster
Alacrity, Sedgwick, Crawford
10.2019 - Current
- Provided efficient claim processing time through logical investigation and documentation of claim details.
- Coordinated with appraisers and estimators regarding property damage evaluations; this collaboration ensured accuracy in repair cost estimates.
- Flagged potential risks that may affect policy pricing or eligibility for underwriter and subrogation review.
- Efficiently handled files based on individual file needs and proper claim adjuster and contractor assignment.
- Developed strong relationships with clients, increasing trust and loyalty in our services.
- Negotiated fair settlements with claimants, ensuring both parties reached a satisfactory agreement.
- Collaborated with legal teams to defend the company in litigation cases, minimizing financial losses.
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Franchise Owner
Americas Security Group / Brinks
10.2008 - 01.2019
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Oversaw payroll, business planning and marketing for franchise operations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Developed and Transitioned Business from a Need While servicing the Smarthome industry growth from a security perspective
- Sold accounts to Brinks in 2019-2020 dissolving the business
Owner/Operator
Americas Computers
01.2003 - 01.2008
- Purchased the store to minimize overhead
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Sold the Store in 2008 after four successful franchises
Education
Bachelor of Science - OIS
MNU
Olathe, KS01.2003
Undergraduate - Business Management
Southwest Missouri State University
Springfield, MO01.2002
Skills
- Brand compliance
- Operations management
- Franchise relations
- Relationship building
- Small business operations
- Business launch
- Team oversight
- Product branding
Certification
- Independent Adjuster CPAU
- Allstate, Nationwide, State Farm, USAA, State Farm
- Liberty Mutual, SafeCo, AMIG, Berkshire, Stillwater
- Federal Communications License # KCOOKC
- Electrical Strike and Surge Certification CE HVACI
- Extensive Building / Condo Fire & Water Claims over $1M
Hobbies and Interests
Reading, Woodworking, Electronics-Radios-Ham, Volunteering
My Mantra
Build Yourself I Build Your Team I Build Your Box
Timeline
Certified Public Appraiser/Umpire
STAT Appraisals
01.2024 - Current
Property General Liability Adjuster
Alacrity, Sedgwick, Crawford
10.2019 - Current
Franchise Owner
Americas Security Group / Brinks
10.2008 - 01.2019
Owner/Operator
Americas Computers
01.2003 - 01.2008
Bachelor of Science - OIS
MNU
Undergraduate - Business Management
Southwest Missouri State University