Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Henry Miller

Porterville,CA

Summary

Hardworking and motivated with several years of experience. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning skills. Adaptable Manager offers experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Manager

Porterville Sheletered Workshop
Porterville, CA
08.2018 - 05.2022
  • Ensured compliance with regulatory requirements and industry standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Conducted performance reviews for team members.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with industry regulations and company policies.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Directed recruitment, hiring, and training of new staff members.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored staff performance and addressed issues.
  • Managed risk by developing and implementing effective risk management strategies.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Monache High School
Porterville, CA
06-1985

Skills

  • Staff Development
  • Strategic Planning
  • Business Development
  • Expense Tracking
  • Marketing
  • Workforce Management
  • Policy Implementation
  • Performance Management
  • Operations Management
  • Contract Management
  • Financial Management
  • Staff Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Team Leadership
  • Verbal and written communication
  • Performance Evaluations
  • Project Management
  • Schedule Preparation
  • Product Management
  • Customer Relationship Management (CRM)
  • Time Management
  • Budget Control

Affiliations

  • I've Played Guitar over 40 years. Have done instruction. Played in several bands. Produced Recordings. Built my own Electric Guitars. Ran sound production for live events.
  • Been an artist since i could hold a pencil.
  • Avid Classic Car/Motorcycle enthusiast.
  • Love Woodworking projects.

Timeline

Manager

Porterville Sheletered Workshop
08.2018 - 05.2022

High School Diploma -

Monache High School

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Henry Miller