John Miller
Sacramento,CA
Summary
Telecommunications technician with over 25 years of expertise in installing and maintaining telecommunication systems and equipment, specializing in diagnosing and repairing connectivity issues. Proven track record in customer support, testing, quality assurance, and comprehensive project oversight for network builds underscores a commitment to excellence. Recognized as an adept problem-solver, consistently exercising sound judgment in critical situations while prioritizing safety and delivering exceptional customer service. Extensive experience as Union President demonstrates strong leadership skills and a dedication to effective problem resolution, complemented by successful contract negotiations with multiple employers.
Overview
27
27
years of professional experience
1
1
Certification
Work History
President
Communications Workers of America (CWA), Local 9421
Sacramento, CA
12.2014 - Current
- Responsible for internal organizing and day-to-day operations of local union chapter, representing over 800 members from wireline, wireless, technology, printing and telemarketing employers.
- Serve as communication liaison between local members and headquarter office.
- Oversee duties of the executive and support staff and organize new members.
- Plan and chair membership meetings and Executive Board meetings.
- Bargain contracts with employers
- Problem resolution thru grievances or open diolague
- Assist with creating annual budget
- Managed employees to maximize productivity while training staff on best practices and protocols.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Splicing Technician
AT&T
Sacramento, CA
01.2000 - Current
- Provide full range of telecommunication splicing services, including installation, testing, repair and disconnection of various types of communication cables (including copper and fiber optic).
- Review and analyze complex schematic drawings, engineering plans and vendor specifications for the installation and repair of optic and electronic equipment.
- Analyze and troubleshoot connection issues with both electrical and mechanical test instruments in order to identify and repair defective equipment.
- Identify potential risks and discrepancies by performing proactive preventive maintenance and providing reports and recommendations to the appropriate parties.
- Maintaining and improving service and rapport with customers by listening to their descriptions of problems, answering questions and resolving issues through diagnosing, troubleshooting, repairing, replacing and/or upgrading components.
- Communicate relevant updates to clients regarding outages, service restorations, billing changes, as well as company policy information.
- Ensuring adequate supply levels by inventorying stock, placing and verifying orders.
- Daily completion of all related administrative paperwork, time sheets, logs, etc.
- Conducted comprehensive testing on newly-installed cables using specialized equipment, verifying system integrity before deployment.
- Increased workplace safety by adhering to industry regulations and best practices during all splicing tasks.
- Prioritized workload effectively to ensure critical tasks were completed first, maximizing productivity under pressure.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Responded to service requests during and after business hours.
Call Center Business Customer Service Rep
AT&T
Sacramento, CA
09.1998 - 05.2000
- Intake of customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas as needed.
- Improve customer retention through programs and services provided to the customer.
- Utilize mechanized systems to initiate and complete service orders and handle customer requests.
- Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for wireless bills and accessories.
- Administer system functions on all opening, closing, and balancing procedures in accordance with established finance guidelines and procedures.
- Responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
Education
No Degree - General Education
American River College
Sacramento, CASkills
- Aerial & Ladder Platforms & Supports
- Aerial Lifts
- Asbestos: Preventing Exposure & Work Procedures
- Building Safety
- CA Hazardous Waste Disposal
- Cable Splicing Fundamentals
- Environmental Awareness
- Environmental Compliance
- Excavation & Shoring
- Organizational leadership
- Leadership team building
- Contract negotiation
- Company representation
- Business administration
- Team leadership
- Fiber Restoration
- Gas Monitor Maintenance and Use
- Hazardous Materials & Waste Management
- Hazardous Spill Response
- High Voltage Protection
- Manhole Safety & De-water Procedures
- Pole Climbing, Ladders & Safety
- Radio Frequency Energy
- Rooftop Training
- Traffic Control
Certification
- FCC Certification
- Annual Pole Climbing Certification
Timeline
President
Communications Workers of America (CWA), Local 9421
12.2014 - Current
Splicing Technician
AT&T
01.2000 - Current
Call Center Business Customer Service Rep
AT&T
09.1998 - 05.2000
No Degree - General Education
American River College