Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

John Miller III

IT Specialist
Goldsboro,NC

Summary

Adept at complaint resolution and technical support, I enhanced customer satisfaction and operational efficiency at TTEC/OptumRx and NRTC. My proactive problem-solving and decision-making skills led to a notable improvement in client relationships and service delivery, showcasing my ability to drive positive outcomes and team development in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dunrite Painting And Lawncare
04.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Commercial Truck Driver

TransAm
Olathe, KS
07.2023 - 06.2024
  • Completed logs and reports for every trip detailing fuel delivery times, mileage covered and amount of fuel consumed.
  • Inspected every load to check for damages and security.
  • Followed safety regulations and traffic laws while driving the truck.
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Planned and followed efficient routes using physical maps and GPS applications.
  • Ensured compliance with DOT regulations, such as hours of service, weight limits.
  • Inspected vehicles regularly for damage and wear and tear, providing reports to supervisor of findings.
  • Followed regular schedule of pickups for individual customers and groups.

Customer Service Representative

TTEC/OptumRx
Wake Forest, NC
11.2022 - 02.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Help Desk Technician

NRTC - National Rural Telecommunications Cooperative
01.2022 - 05.2022
  • Information Technology
  • Provided primary, to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.

Administrative support

USMC - Supply and Logistics
08.2011 - 04.2017
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints
  • Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital
  • Oversaw day-to-day clinical contracting and resource utilization management functions
  • Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy
  • Installed new equipment and evaluated engineering designs to improve operational processes
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods
  • Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations
  • Managed team of numerous employees, overseeing hiring, training, and professional growth of employees

Education

Certificate - Information Technology

My Computer Career
Raleigh NC
12-2024

High School Diploma -

Eastern Wayne High School
Goldsboro, NC
06.2008

Skills

  • Complaint resolution
  • Problem-solving
  • Escalation management
  • Clerical support
  • Technical support
  • Decision-making
  • Documentation
  • Shipping and logistics
  • Computer proficiency
  • Research
  • Team development
  • Call center procedures
  • Typing proficiency

Certification

Coursera Certification: Foundations of Cybersecurity

Coursera Certification: Manage Security Risks

CDL-A Commercial Drivers License

Life Insurance License

Additional Information

Cybersecurity student | Part-time

Timeline

Commercial Truck Driver

TransAm
07.2023 - 06.2024

Customer Service Representative

TTEC/OptumRx
11.2022 - 02.2023

Help Desk Technician

NRTC - National Rural Telecommunications Cooperative
01.2022 - 05.2022

Customer Service Representative

Dunrite Painting And Lawncare
04.2017 - Current

Administrative support

USMC - Supply and Logistics
08.2011 - 04.2017

Certificate - Information Technology

My Computer Career

High School Diploma -

Eastern Wayne High School

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John Miller IIIIT Specialist