Summary
Overview
Work History
Education
Skills
Certification
Keyprojectsandaccomplishments
References
Work Availability
Timeline

John Minor

Los Angeles,CA

Summary

Senior-level IT Executive with 35 years of complex program management and product development experience to support IT operations. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight. Skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful record of building positive relationships with internal and external stakeholders. Dedicated IT professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Vice-President of Service Operations

M-Theory Group
03.2023 - 09.2024
  • Directed IT Client Support Services and Technical Support operations for a large MSP company, overseeing a team of 20 + IT professionals ranging from Network Engineers and System Architects to end-user support desk technicians
  • Spearheaded adoption of a full conversion from an outdated support desk ticketing system to full engagement with Kaseya's Autotask ticketing system, creating a streamlined and efficient client technology support services workflow and resource tracking environment
  • Developed and maintained employee training and compliance standards, ensuring alignment with strategic objectives and customer satisfaction goals.

Vice-President of Information Technology

S&F Management Company / Windsor Healthcare Management
06.1999 - 03.2023
    • Built, developed, and led the IT department in the deployment and management of enterprise-level systems and applications with a focus on management, support, and security of Healthcare Management systems and solutions in the Long-Term Care industry
    • Initiated and executed strategic IT projects, including the original design and build-out of a full WAN system that supported all business and service operations of Windsor Healthcare and S&F Management, supporting the clinical infrastructure and medical records and financial systems management and security for over 200 Corporate Employees and 6400 nursing facility employees at 50 + nursing and treatment facilities across California and Arizona for over 23 years which enhanced business operations and supported ongoing growth and success
    • Managed vendor relationships and negotiated contracts to optimize service delivery and cost-efficiency
    • Established and enforced IT policies and procedures to ensure data security and regulatory compliance
    • Analyzed and designed information systems to meet business needs and enhance operational efficiency
    • Collaborated with stakeholders to gather requirements, develop technical specifications, and implement solutions
    • Led system integration projects, ensuring seamless compatibility and functionality across platforms
    • Provided technical support and troubleshooting expertise to resolve complex issues.

Lead IT Support Engineer

Specialty Laboratories
01.1994 - 05.1999
  • Oversaw daily IT operations, including system maintenance, user support, and network administration
  • Coordinated the implementation of new technologies and systems, facilitating smooth transitions and minimizing disruptions
  • Implemented a proactive approach to IT problem-solving, reducing downtime and improving service quality.

Education

No Degree - Computer Science

University of California - Santa Cruz, Santa Cruz


Relevant Coursework:

  • Cisco Systems Engineering
  • Cisco Systems Security
  • MS Active Directory Administration and configuration
  • TCPIP Networking and Design
  • WAN Architecture Design
  • Wan/Lan Configuration and Security
  • Clinical Medical Records Systems and Security Management
  • Microsoft Systems Administrator Certification - 2003
  • Microsoft Systems Professional Certification - 2005

Scholarships Received

  • LAUSD Merit Scholarship 1977
  • Who's Who among Black American High School Students - Science Scholarship 1977
  • Awarded a merit scholarship stipend for achievement: Who's Who among American High School Students - 1977
  • IUMSWA (Shipworkers Union) Merit Scholarship (awarded for outstanding scholarship achievement to children of International Union of Marine Shipworkers Association members - 1977


Skills

    • Strategic IT Planning
    • Project Management
    • Cloud Computing
    • Cybersecurity
    • IT Budgeting and Financial Management
    • Vendor Management
    • Systems Integration
      • Team Leadership and Development
      • Change Management
      • Business Process Improvement
      • Stakeholder Management
      • Service Delivery Management
      • Data Management
      • Operational Excellence

Certification

  • MCP, Microsoft, 2001
  • MCSA, Microsoft, 2003

Keyprojectsandaccomplishments

  • Digital Transformation Initiative: Successfully led the digital transformation of S&F Management Company, resulting in a significant increase in operational efficiency and the adoption of financial analytics systems that laid the foundation for the company's successful growth over the years.
  • Cloud Migration Project: Oversaw the migration of clinical management applications to a cloud-based platform, reducing infrastructure costs by 75% and improving system reliability, accessibility, and security.
  • Security Enhancement Program: Implemented a comprehensive cybersecurity framework that reduced security incidents and ensured compliance with healthcare industry standards.
  • Led the onboarding of multiple business acquisitions, developing an efficient integration solution for new systems integrations and turn-up.
  • Major Organization-wide implementation of the KRONOS Time-Keeping system, which resulted in the organization achieving full employment standards compliance and reduction in missed time tracking errors and employee scheduling compliance.

References

Available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Vice-President of Service Operations - M-Theory Group
03.2023 - 09.2024
Vice-President of Information Technology - S&F Management Company / Windsor Healthcare Management
06.1999 - 03.2023
Lead IT Support Engineer - Specialty Laboratories
01.1994 - 05.1999
University of California - Santa Cruz - No Degree, Computer Science

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John Minor