Summary
Overview
Work History
Education
Skills
Timeline
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John Mitchell

Broussard,LA

Summary

Results-driven Management professional with 24 years of experience in Oilfield Service & Oilfield equipment rentals, operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. I started in this industry 24 years ago & worked my way up from the bottom, learning & perfecting all of the required skills needed for every position that i've held.

Overview

7
7
years of professional experience

Work History

General Manager of Operations

Gulf Offshore Rentals
Broussard, LA
02.2017 - 06.2024
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members (managers & shop employees) on application of projects, customer relations and customer service.
  • Tasked one senior employee in each work area to perform a daily inventory on all incoming and outgoing rental equipment as well as all supplies/repair parts needed for quick equipment repairs so that we can meet our customers rental needs.
  • Aided operations managers in daily equipment delivery routing, team workflows and promotional initiatives.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Responded to information requests from superiors, providing specific documentation.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Identified areas of deficiency and reported my findings to our QA/QC department so that they can perform a root-cause analysis to solve problems.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted employee observations and documented findings.
  • Built strong operational teams to meet process and production demands.
  • Collaborated with team leaders on quality audits.
  • Managed scheduling, training and inventory control.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Created schedules and monitored payroll to remain within budget.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Administered employee discipline through verbal and written warnings.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.
  • Led employee evaluations with constructive feedback to boost performance.
  • Recruited, interviewed and hired qualified staff for open positions.

Education

GED -

Louisiana Technical College - Lafayette
Lafayette, LA
05-1997

Skills

  • Organizational Management
  • Logistics Oversight
  • Document Control
  • Inventory Management
  • Staff Management
  • Operations Management
  • Client Relationships
  • Team Leadership
  • Employee Motivation
  • Planned equipment constraints
  • Maintaining Compliance
  • Negotiation
  • Team building and leadership
  • Project Management
  • Decision-Making
  • Customer relations specialist
  • Management
  • Operations Monitoring
  • Client Relations

Timeline

General Manager of Operations

Gulf Offshore Rentals
02.2017 - 06.2024

GED -

Louisiana Technical College - Lafayette

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John Mitchell