John Mitchell
Albuquerque,NM
Summary
Accomplished Manager at Whataburger with a proven track record in strategic planning and team leadership. Excelled in enhancing customer loyalty and staff development, achieving significant improvements in team performance and customer satisfaction. Skilled in workforce management and complex problem-solving, adept at driving operational excellence and fostering a culture of continuous improvement.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
Whatabuger
Albuquerque, NM
02.2019 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Education
High School Diploma -
Valley High School
Albuquerque, NM01-2022
Skills
- Strategic Planning
- Marketing
- Staff Development
- Workforce Management
- Performance Management
- Policy Implementation
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
- Staff Management
- Sales management
- Loyalty
Timeline
Manager
Whatabuger
02.2019 - Current
High School Diploma -
Valley High School