John Mitoko

• Identified opportunities for product or subscription expansion, educating customers on best practices while leveraging business systems for efficient customer interaction tracking..
• Developed and maintained strong relationships with internal and external stakeholders, aligning account management strategies with client business goals to enhance ROI and drive adoption.
• Enhanced customer engagement with proactive outreach that drove a 70% increase in positive feedback.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Monitored customer health metrics and collaborated with internal teams to proactively address risks and improve satisfaction, contributing to enhanced client retention.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Utilized customer feedback to inform changes and improvements to customer success plans.
• Defined clear targets and objectives and communicated them to other team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Developed detailed plans based on broad guidance and direction.
• Achieved a 204% customer renewal rate by executing targeted retention strategies and fostering robust client relationships.

• Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
• Developed and presented value propositions aligned with corporate vision to optimize on-premises and cloud service adoption.
• • Analyzed territory potential and delivered business reviews alongside product management initiatives based on client feedback.
• • Facilitated smooth customer transitions from on-premises to cloud solutions, securing $1.4M in EPM/ERP SAAS product contracts.
• • Communicated the advantages of cloud solutions, significantly boosting client acquisition and long-term retention.
• Kept detailed records of daily activities through the online customer database.
• Developed and maintained strong working relationships with professionals within the assigned territory.

• Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Utilized customer feedback to inform changes and improvements to customer success plans.
• Mitigated churn and managed client health for an account portfolio valued at $3M annually.
• Served as a liaison for clients to Oracle HCM/CX Cloud programs and resources to maximize the adoption and use of HCM Cloud solutions.
• •Analyzed customer feedback and usage data to develop strategies that improved product adoption by 65%.

•Collaborated with teams to compile relevant data and extract information, enhancing data accuracy and decision-making

• Organized key insights and findings within a Proprietary Computer Application, improving data accessibility and reporting efficiency

• Collaborated in a cross-functional team to analyze data trends, optimize field operations, and improve efficiency by 60%

• Directed various military operations by thoroughly reviewing maps, compasses, and battle plans, ensuring successful mission execution and effective knowledge transfer

• Operated vehicles on various terrains with zero loss, utilizing equipment to interpret, receive, and relay battle orders.

• Collaborated in servicing equipment worth $5.5 million, ensuring operational readiness and extending equipment lifespan