John Monaco

Maintained, inspected, adjusted and packed aircrew flight equipment. Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS for transport. Managed and scheduled inspections for assigned aircrew flight equipment. Coordinated and distributed exposure and contamination control procedures while also supervising operation and maintenance personnel. Supports analysis to identify and evaluate the quality of products, operations and processes. Participates in the investigation to determine root cause of nonconformance of plans. Assists with the development, modification and documentation of actions to assure problem resolution or to implement corrective/preventive action. Disposed of hazardous materials and waste in proper containers.

Collaborated with other departments within the organization, including engineering, manufacturing, sales, in order to resolve any issues related to product quality. Ensured that all safety regulations were followed during inspections and tests.

Provided feedback to management on process improvements needed to meet customer requirements. Performed periodic calibration tests on electronic navigation systems used by pilots during flights. Reviewed engineering drawings, blueprints, and specifications for accuracy before production run commencing. Performed visual inspections of products to ensure product quality.

Developed customized sales techniques to successfully sell and upsell services to new and existing clients. Greeted incoming customers and provided expert sales and service to increase revenue by skillfully upselling and closing customer sales and driving product benefits around client needs. Leveraged CRM system to manage sales activities and track sales performance.

Attended trade shows and sales conferences to network and obtain new business relationships with customers and vendors. Educated customers on product features and technical details to highlight benefits and collaborate with other departments to complete sales transactions. Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service and outline benefits of products. Improved overall customer purchasing experiences to promote steady revenue and monitored customer order process and addressed customer issues. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Consulted with qualified residential customers to design a solar panel system to offset the dependence of their local utility company gathered to save money on their power bill. Manage personal schedule with extreme efficiency to make appointments as well as following up with customers. Perform system energy modeling and energy estimates using solar design software. Ability to close a sale into handle a persons objections and turn those objections into the reason they should go solar.

Conducted initial assessment of client physique, BMI and health history to create a comprehensive exercise plan according to client needs and capabilities. Gathered appropriated workout equipment before the class sessions and tracked facility inventories. Helped clients utilize fitness equipment properly using verbal instructions and demonstrations. Utilized digital recordkeeping, processes and procedures as outlined by supervisor.