John Monangai
Copperas Cove,TX
Summary
Ambitious [Job Title] committed to formulating innovative solutions to challenges while optimizing processes. Polished in developing and implementing security plans and procedures and developing strategies to respond and recover from security breaches. Logical and analytical leader familiar with security tools and technologies such as firewalls and proxy servers.
Overview
12
12
years of professional experience
Work History
Cyber
Info Tech
05.2019 - 08.2022
- Monitored confidential company data and mitigated hacking through network systems updates.
- Built relationships and fostered effective communication with legal personnel to conduct practical investigations.
- Managed anonymous online and phone-call tips, implementing uncovered information into investigation processes to solve cases.
- Performed risk and vulnerability assessments and provided results and recommendations to senior management.
Sales Manager
Hotel Ibis
01.2015 - 04.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Associate Manager
Hotel Panafrica
03.2010 - 02.2014
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Education
Master of Arts - Journalism
Ogun Sate University
Nigeria09.2009
Skills
- Scripting Skills
- OSI Network Layers Understanding
- Windows Vista
- Virtual Local Area Networks
- Cybersecurity
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Professional Working
Timeline
Cyber
Info Tech
05.2019 - 08.2022
Sales Manager
Hotel Ibis
01.2015 - 04.2019
Sales Associate Manager
Hotel Panafrica
03.2010 - 02.2014
Master of Arts - Journalism
Ogun Sate University
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