John Montoya
Rego Park,NY
Summary
Bilingual Customer Success Manager with six years of experience in SaaS B2B seeking a dynamic role in a growing organization. My goal is to maximize retention and satisfaction by providing world-class customer service and ensuring that customers are supported and up-to-date with the latest product and marketing information.
Overview
10
10
years of professional experience
Work History
Account Manager
T-Mobile For Business
03.2018 - 05.2024
- Beat quarterly performance by an average of 23% resulting in total revenue for the company of $1.4 Million dollars.
- Exceeded client expectations, leading to 55 client accounts renewing their annual contracts.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in incremental upsell opportunities worth $900K.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
Business Development Executive
Renesola
05.2014 - 02.2018
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
- Prospected and qualified customer needs, and negotiated and closed profitable projects by conducting solution oriented sales presentations with customers/prospects
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Consistently met and exceeded sales expectation. Obtaining top 10-20 sellers circles with frequency
Account Manager
Shoplet.Com
11.2014 - 11.2015
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Converted $800K worth of business from competitors introduced through existing Client Referrals.
- Recognized as one the top 5 Account Managers company wide in 2015. $1.1 Million revenue.
Education
Bachelor of Science - Business Administration
University of Vermont
Burlington, VTSkills
- SalesForce CRM Expertise
- Data Analytics and Reporting
- Technical Product Knowledge
- Customer Onboarding and Training
- Account Growth and Expansion Strategies
- Renewal Management and Churn Prevention
- Customer Relationship Management (CRM) Systems Proficiency
Timeline
Account Manager
T-Mobile For Business
03.2018 - 05.2024
Account Manager
Shoplet.Com
11.2014 - 11.2015
Business Development Executive
Renesola
05.2014 - 02.2018
Bachelor of Science - Business Administration
University of Vermont