John Montoya
San Bernardino,CA
Summary
Adept Service Technician with a proven track record at Riverside Volkswagen, specializing in installation and repair alongside exceptional customer service skills. Demonstrated ability to enhance client satisfaction and retention through expert troubleshooting and clear communication. Trained juniors, improving team efficiency and safety, with a notable increase in first-time fix rates.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Technician
Riverside Volkswagen
09.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Evaluated systems according to predetermined checklist and noted issues.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Researched and implemented new technologies and equipment.
Technician
Sal's Garage
05.2019 - 10.2019
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Worked with diverse types of weather and ground conditions.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Heavy Duty Diesel Trucks
San Bernardino Valley College
San Bernardino, CASkills
- Installation and repair
- Attention to detail
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Diagnostic testing
- Quality assurance
- Active listening
- Teamwork and collaboration
- Time management
- Component repairs
- Multitasking
- Customer service
- Repair techniques
Certification
Heavy Duty Diesel Truck Electrical Systems
Heavy Duty Diesel Truck Advanced Engines
Heavy Duty Diesel Truck Engines
Heavy Duty Diesel Truck Suspension and Brakes
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service Technician
Riverside Volkswagen
09.2022 - Current
Technician
Sal's Garage
05.2019 - 10.2019
Heavy Duty Diesel Trucks
San Bernardino Valley College