John Moore
Emeryville,CA
Summary
Highly motivated leader with years of leadership experience. Especially good at forming a team that allows the business to run efficiently and with minimal stress by making sure to have a team with wide skill coverage.
Overview
14
14
years of professional experience
Work History
Hotel General Manager
Bancroft Hotel
Berkeley, CA
01.2020 - Current
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Collaborated with sales team on special promotions or packages for guests.
- Created marketing plans to increase visibility of the hotel's brand in local markets.
- Performed administrative tasks such as payroll processing or updating employee records.
- Administered new hire paperwork and maintained employee files.
- Oversaw recruiting, interviews and new employee hiring.
Night Auditor
Bancroft Hotel
Berkeley, CA
01.2015 - 12.2019
- Submitted daily financial reports.
- Audit and correction of daily financial activity.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Performed daily security walkthroughs
- Assisted the general manager in billing.
Staff Writer (California Correspondant)
Prowrestling.net
Minneapolis, MN
01.2016 - Current
- Weekly extensive reports focusing on television analysis and editorial input.
- Conducted research and interviews to develop content for articles.
- Edited and proofread manuscripts, press releases, website copy, and other documents.
- Researched current trends in the industry to inform written pieces.
- Created compelling headlines for stories.
- Analyzed data from market research studies to inform written pieces.
- On site interviews when there are live events in the west coast.
Auto and Home Insurance Agent
Farmers Insurance Agency
El Cerrito, CA
01.2011 - 12.2014
- Auto and Home insurance sales.
- Regular marking of commercial insurance to local businesses.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Maintained accurate records of all insurance transactions using computer software systems.
- Setting up the best insurance plan for each individual customer.
Board of Directors Member
Berkeley Kiwanis
Berkeley, CA
01.2010 - 03.2020
- Provided strategic guidance and oversight to the Board of Directors.
- Traveled to international conferences and meetings to help keep constant communication with the local and international governing bodies.
- Attended board meetings, participated in discussions, and voted on important matters.
- Supervised and provided advice to our youth program affiliates.
- Assisted our youth program leaders in governance, financial, and logistical matters.
President
Berkeley Kiwanis
Berkeley, CA
03.2016 - 03.2017
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Assisting the treasurer and fundraising team in coming up with strategies to raise administrative funds.
- Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
Education
Economics
University of California, Berkeley (Class of 12')
Berkeley, CASkills
- Hospitality Management
- Guest experiences
- Guest satisfaction
- Operations Management
- Brand Management
- Marketing
- Guest Relations
- Revenue Generation
- Marketing Management
- Quality Assurance
- Revenue optimization
- Employee Scheduling
- Staff Scheduling
References
References available upon request.
Timeline
Hotel General Manager
Bancroft Hotel
01.2020 - Current
President
Berkeley Kiwanis
03.2016 - 03.2017
Staff Writer (California Correspondant)
Prowrestling.net
01.2016 - Current
Night Auditor
Bancroft Hotel
01.2015 - 12.2019
Auto and Home Insurance Agent
Farmers Insurance Agency
01.2011 - 12.2014
Board of Directors Member
Berkeley Kiwanis
01.2010 - 03.2020
Economics
University of California, Berkeley (Class of 12')