John Moore
Phoenix,AZ
Summary
Energetic, results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
49
49
years of professional experience
Work History
Service Volunteer
Maricopa County Parks and Recreation
Cave Creek, AZ
12.2024 - Current
- Assists the Maintenance Department with multiple tasks around the park.
- Interact with customers.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Greeted guests, answered questions, and provided directions as needed.
Core Network Senior Manager
CenturyLink
Phoenix, AZ
11.2016 - 07.2020
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed a team of 16 Engineers by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Attended weekly Managers meeting with Director anything affecting the Team or our Network.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
Customer Operations Manager
Level 3 Telecommunications
Phoenix, AZ
04.2008 - 11.2016
- Managed a team of customer service representatives, providing guidance and training as needed.
- Monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with applicable laws, regulations, policies, and procedures relating to Customer Operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed issues with customers to ensure a complete understanding of the issue.
Network Technician
Global Crossing Telecommunications
Phoenix, AZ
06.2000 - 04.2008
- Configured hardware devices and software settings to optimize network performance.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support to users experiencing difficulties with their computer systems or networks.
- Worked with customers on a daily basis to resolve issues beyond our own network.
Network Technician
CVS Pharmacy Headquarters
Woonsocket, RI
08.1997 - 06.2000
- Monitored the network, ensuring that issues were identified and corrected quickly..
- Worked with Site personnel on POS issues until resolved.
- Troubleshot problems related to the VSAT (Very Small Aperture Terminal) network infrastructure and performance.
- Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
- Assisted on-site personnel in activating new locations and preparing for the opening date.
- Was "hand picked" to join a team of Technicians to upgrade software of over 1,000 CVS Stores.
Automotive Department Manager
Wal Mart
Westerly, RI
04.1997 - 11.1997
- Assisted customers in selecting appropriate parts or accessories based on their needs.
- Coordinated daily operations to maintain compliance with annual budget goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Trained new employees on company policies, procedures, and safety protocols.
- Analyzed customer feedback surveys to identify areas for improvement in service offerings.
- Conducted regular inventory checks and restocked shelves as needed.
Sporting Goods Associate
Wal Mart
Westerly, RI
06.1994 - 04.1997
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed 22 Computer Based Training courses
Communications Supervisor
United States Navy
, Various
06.1976 - 08.1997
- Enlisted Surface Warfare Qualified
- Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
- Instructor for the Navy's EHF communications system (SME).
- Ensured that highly classified material was correctly handled, including crypto keys.
- I completed several leadership classes each time I was promoted.
- Received four Navy Achievement Medals for meritorious service or achievement in the Navy during combat or non-combat situations.
- Received 5 Good Conduct Medals for exemplary behavior, efficiency, and fidelity in the United States military.
Education
Navy Communications
Radioman A School
San Diego, CA12-1976
High School Diploma -
Blackford High School
2392 IN-3, Hartford City, IN 4734806-1976
Skills
- Verbal and written communications
- Work independently or with others
- Computers, printers, and copiers
- Cash handling
- Professionalism
- Maintenance awareness
- Safety procedures and monitoring
- Adaptability
- Multitasking
- Reliability
- Flexibility
- Equipment handling
- Woodworking
- Photography
Computer Software Usage
- POS (1994–2000)
- Windows (1994 - Present)
- Office (1997-Present)
- Excell (2014-Present)
- Word (2001-Present)
Timeline
Service Volunteer
Maricopa County Parks and Recreation
12.2024 - Current
Core Network Senior Manager
CenturyLink
11.2016 - 07.2020
Customer Operations Manager
Level 3 Telecommunications
04.2008 - 11.2016
Network Technician
Global Crossing Telecommunications
06.2000 - 04.2008
Network Technician
CVS Pharmacy Headquarters
08.1997 - 06.2000
Automotive Department Manager
Wal Mart
04.1997 - 11.1997
Sporting Goods Associate
Wal Mart
06.1994 - 04.1997
Communications Supervisor
United States Navy
06.1976 - 08.1997
Navy Communications
Radioman A School
High School Diploma -
Blackford High School
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