John Moore
Prattsburgh
Summary
Experienced customer care representative specializing in conflict resolution and customer relationship management. Recognized for delivering prompt, empathetic support and identifying solutions to enhance customer satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
Cond Pharmacy. Inc.
Plattsburgh
04.2006 - Current
- Resolved customer complaints with empathy and professionalism.
- Assisted customers with medication inquiries and refills.
- Collaborated with pharmacy staff to streamline service delivery.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Built sustainable relationships of trust through open communication with customers.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Researched resolutions and contacted necessary departments to respond to customers by phone, mail, or fax.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Identified opportunities to upsell additional services when appropriate.
Buyer
Condo Pharmacy, Inc
Plattsburgh
04.2006 - Current
- Managed inventory control systems to track stock levels and deliveries accurately.
- Assessed trends in inventory usage to maintain optimal product coverage across time frames.
- Resolved discrepancies between purchase orders and actual receipts of goods or services.
- Evaluated condition of shipped products upon arrival to uphold quality standards.
- Explained product features and benefits to staff and customers, enhancing product knowledge.
Education
A.S. Business Degree - Business Management
Central Penn Business School
Summerdale, Pa 05-1980
Skills
- Customer service
- Conflict resolution
- Issue resolution
- Customer relationship management
- Effective communication
- Active listening
- Follow-up management
- Problem solving
- Service delivery optimization
- Product knowledge
- Upselling techniques
- Stock optimization
Accomplishments
- Elected As President of Student Management Association of Business Department @ Central Penn Business School
Timeline
Customer Care Representative
Cond Pharmacy. Inc.
04.2006 - Current
Buyer
Condo Pharmacy, Inc
04.2006 - Current
A.S. Business Degree - Business Management
Central Penn Business School