John Mora
Computing Advisor
Baldwin Park,CA
Summary
Reliable and upbeat Apple Certified Advisor successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable, with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Computing Sales Associate
Best Buy
West Covina, California
10.2022 - Current
- Demonstrated exceptional problem-solving when assisting customers with issues or product concerns
- Conducted product demonstrations for potential buyers, resulting in increased sales conversions.
- Addressed customer inquiries and issues promptly and professionally, building trust and fostering long-term relationships.
- Kept informed of industry trends and new product releases, enhancing my ability to provide advice to customers.
- Actively participated in ongoing training sessions provided by manufacturers, staying current on the latest technology advances.
- Increased overall store profitability by upselling high-margin items when appropriate.
- Enhanced store sales by offering personalized recommendations based on customers'' computing needs.
- Collaborated with team members to achieve monthly sales targets through effective cross-selling efforts.
- 75% of products sold costumers choose to add additional warranties such as apple care
Assistant Manager
Little Caesars Pizza
Baldwin Park, California
02.2020 - 06.2022
- Developed repeat business with loyal and satisfied customer base through proactive management
- Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA 08.2015 - 06.2019
Skills
Sales expertise
Analytical and Critical Thinking
Dependable and Responsible
Teambuilding
Upselling strategies
Product demonstration
Multitasking
Organization and Time Management
Attention to Detail
Timeline
Computing Sales Associate
Best Buy
10.2022 - Current
Assistant Manager
Little Caesars Pizza
02.2020 - 06.2022
High School Diploma -
Sierra Vista High School
08.2015 - 06.2019
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