John Morales
East Elmhurst,NY
Summary
Detail-oriented dispatcher with experience coordinating transportation services in New York City. Strong background in scheduling, route planning, and real-time driver communication in fast-paced environments. Skilled in managing multiple trips simultaneously, resolving issues efficiently, and ensuring timely, reliable service. Preparing to operate and manage an NYC-based non-emergency medical transportation provider with a focus on compliance, efficiency, and high-quality client care.
Overview
5
5
years of professional experience
Work History
Dispatcher Coordinator
Ride Rite Corp
02.2022 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Directed dispatching, routing, and tracking of 14 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Scheduled and organized delivery routes.
- Worked closely with customers to effectively resolve issues and complaints.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
Driver
Wellness Transportation
02.2023 - Current
- Cleaned and maintained the vehicle and assessed vehicle for damage after each shift.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Identified process breakdowns and developed improvement plans to resolve.
Customer Service Representative
Wells Fargo
07.2020 - 06.2023
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
MBA - Entrepreneurship
Baruch College
New York (City), NY06-2023
Skills
- Logistics management
- Incident reporting
- Scheduling expertise
- Route planning
- Call handling systems
- Electronic logs and documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Albanian
Professional Working
Timeline
Driver
Wellness Transportation
02.2023 - Current
Dispatcher Coordinator
Ride Rite Corp
02.2022 - Current
Customer Service Representative
Wells Fargo
07.2020 - 06.2023
MBA - Entrepreneurship
Baruch College