John Morelli
Pittsburgh,PA
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Diehl Automotive, leveraging exceptional interpersonal communication and strategic planning skills. Achieved top performer status by mastering customer relationship building and negotiation tactics, resulting in significant client base expansion and repeat business.
Overview
4
4
years of professional experience
Work History
Sales Representative
Diehl Automotive
04.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Bartender
Mount Lebanon Saloon
08.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Bachelor of Science - Sales And Management
Point Park University
201 Wood Street, Pittsburgh PA 1522207.2026
No Degree - Sales, Marketing And Management
Muskingum University
260 Stadium Drive, New Concord OH 43762High School Diploma -
Mount Lebanon School District
155 Cochran Road, Pittsburgh PA 1522806.2018
Skills
Customer Service
Customer Relations
Customer Relationship Building
Interpersonal communication skills
Product and service knowledge
Sales closing
Complex Problem-Solving
Sales Development
Customer Retention
Negotiation Tactics
Strategic Planning
Lead prospecting
Accomplishments
- Managed [number] opportunities per month.
- Ranked #[number] in [region] for [year].
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Sales Representative
Diehl Automotive
04.2021 - Current
Bartender
Mount Lebanon Saloon
08.2020 - Current
Bachelor of Science - Sales And Management
Point Park University
No Degree - Sales, Marketing And Management
Muskingum University
High School Diploma -
Mount Lebanon School District
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