John Moreno
Walnut,CA
Summary
Dynamic Regional Manager with 23 years experience in the commercial door industry, excelling in operational efficiency and compliance management. Adept at enhancing brand growth through strategic marketing and workforce planning. Recognized for outstanding communication skills, and a commitment to staff development, driving high performance across all branch locations.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Regional Manager
Lawrence Doors
11.2022 - Current
- Supervise staff for optimal brand expansion, initiatives and productivity.
- Establish and maintain operation standards for seven branch locations.
- Boost brand growth by devising strategic network marketing, and sales.
- Supervise all branch locations, implement high-quality standards of operation.
- Train personnel in proper use of installation equipment.
- Establish team priorities, maintain schedules and monitor branch performance.
- Manage senior-level personnel on day to day basis.
- Interview, recruit and hire potential employees
- Research and implement logistical programs for daily operations.
Branch Manager
Lawrence Doors
06.2016 - 11.2022
- Managed sales staff and technicians for optimal branch growth.
- Maintained professional and courteous customer relations.
- Handled disputes efficiently to customers satisfaction.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination process.
- Interviewed, recruited and hired potential employees.
- Conducted meetings for employee training on proper procedures and strategies to improve productivity.
- Managerial tasks related to daily branch operations
Service Coordinator
Lawrence Doors
02.2010 - 06.2016
- Assisted with large customer volume with a positive attitude and focused on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Supervised technicians and assessed performances to determine training needs and defined accurate plans for decreasing installation lag.
- Resolved customer complaints in a timely manner, prioritized customer satisfaction and escalated major issues to supervisor.
- Generated job scheduling and crew placement on all projects
- Grew client base through sales and cold calls
Service Coordinator
Vortex Doors
09.2004 - 01.2010
- Facilitated communication between office personnel, subcontractors, and customers.
- Led team of up to twelve service technicians in field activities.
- Maintained schedule of up to twenty service calls per day.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Scheduled and oversaw maintenance, repair and installation activities.
- Reduced time to complete service calls and expertly retained key customers.
- Supervised team of installers to complete work on a timely fashion to company standards.
Service Technician
Vortex Doors
01.2002 - 09.2004
- Explained diagnostic findings to customers and outlined repair service options on all types of doors.
- Inspected equipment to diagnose operational issues.
- Installed new door equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring doors to peak performance.
General Manager
A - 1 Steel Fence Co.
03.1989 - 12.2001
- Supervised staff and kept employee complaint within company policies and procedures.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Supervision of general daily operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Designed modern employee recognition program for productivity and improved morale.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Overlooked employee shifts, customer traffic and employee strengths.
Education
GED -
East Los Angeles College
Monterey Park, CA07-1988
Associate of Science - Construction Technology
Don Bosco Technical Institute
Rosemead, CA05-1986
Skills
- Operational efficiency
- Supervisory role background
- Outstanding communication skills
- Delivery fleet management
- Standard operating procedures
- Compliance management
- Operational controls development
- Facility management
- Workforce planning
- Forecasting
- document flow coordination
- Safety protocol
- Staff supervision
Certification
OSHA 10 Construction Certification
Forklift Operator Certification
MEWP Operator Certification
Timeline
Regional Manager
Lawrence Doors
11.2022 - Current
Branch Manager
Lawrence Doors
06.2016 - 11.2022
Service Coordinator
Lawrence Doors
02.2010 - 06.2016
Service Coordinator
Vortex Doors
09.2004 - 01.2010
Service Technician
Vortex Doors
01.2002 - 09.2004
General Manager
A - 1 Steel Fence Co.
03.1989 - 12.2001
GED -
East Los Angeles College
Associate of Science - Construction Technology
Don Bosco Technical Institute
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