John Moriarty
Newburgh,NY
Summary
Dynamic, affable, and driven; Human Services professional seeking to concentrate efforts towards customer service and support. Two and a half years of Human services experiences gained across multiple services roles, implementing a person-centered approach in achieving solutions. 9+ years of customer service experience performed across a variety of roles, meeting both company and customer expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Intake and Outreach Case Aide
Mental Health Association In Orange County
06.2023 - Current
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Conducted pre-qualifying screening for incoming participants
- Conducted intake process per agency standards
- Fulfilled case management tasks to meet onboarding clients' needs.
Crisis Counselor
Mental Health Association Of Orange County, NY
10.2021 - 06.2023
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as motivational interviewing and collaborative problem-solving daily to connect with patients and address concerns.
- Documented risk to each client and context of concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
Internet/Phone Repair Representative
Spectrum
03.2020 - 07.2021
- Handled customers with internet repair troubleshooting needs in fast-paced setting in coordination with solid team of 25 customer service associates.
- Interfaced remotely with customer equipment, assisted with email navigation, deployed multilateral approaches to ensure customer satisfaction
- Customer advocacy
- Compulsory notetaking to explicate interactions with customers
- Used a multitude of tools to diagnose internet issues
- Provided clarity to customers regarding services and eligible promotions
- Exercised de-escalation of customers in conflict
- Provided self-help resources to customers
- Participated in meetings for ongoing procedural and policy changes; provided proactive support, guidance and advice to fellow employees
Care Coordinator
Life Plan
12.2019 - 02.2020
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Worked collaboratively with multiple agencies to support individuals with disabilities maintain and secure benefits
- Assisted clients in achieving life satisfaction; aided in fostering positive life decisions and goals
- Documented all interactions with participants; curated a Life Plan with supervisor oversight to comply with OPWDD standards and expectations
Assistant SEMP Coordinator
Crystal Run Village, Inc.
03.2019 - 12.2019
- Worked collaboratively with the department coordinator in executing departmental functions
- Provided oversight to a team of four job coaches; ensured submission of time-sensitive documentation adhered to company policies and HIPAA regulations
- Coordinated appointments, meetings, and conferences with population served and its additional supports (family, support staff, care coordinators)
- Wrote, proofread and revised service plans written on behalf of the needs of each individual served
- Facilitated Job Readiness classes for served population; used supplemental worksheets, presentations, and public speaking techniques to teach classes with approximately twelve participants
Job Coach
Crystal Run Village, Inc.
06.2018 - 12.2019
- Oversaw and managed individuals with developmental disabilities in an occupational and volunteer environments
- Provided person-centered services for people seeking employment within the competitive job market
- Provided supportive services for people maintaining competitive employment through the provision of social engagement, behavioral modeling, stress management, encouragement and transportation
- Worked cooperatively with additional support staff to collaboratively improve services rendered, using an interdisciplinary approach
- Provided additional employment services to improve peoples' work-related skills and knowledge (e.g, interview practice, job shadowing, dressing for success, Job Readiness Training)
- Maintained consistent, legible documentation for all services rendered at the time of service; ensured all documentation was submitted in a timely manner
- Conducted Job Development activities to establish networks with employers across the Orange and Sullivan Counties, as well as contacts for volunteer opportunities within multiple communities
- Maintained and coordinated schedule to accommodate caseload needs on a weekly basis; created and adapted to adjustments when needed
- Assisted coworkers with caseload support; covered shifts for other Job Coaches in need of assistance
- Maintained professional in all aspects of fulfilled role; took responsibility for all actions, maintained a positive and prosocial rapport with work peers, etc
- Maintain allegiance to HIPAA privacy standards throughout all means of communication
Food Court Teammate
Price Chopper Supermarkets
11.2017 - 06.2018
- Provided courteous, enthusiastic, professional customer service to all store guests
- Conformed to safe food handling expectations
- Maintained a safe, sanitary work environment at all times
- Ensured food was prepared according to its required temperature guidelines
- Provided direct customer service through floor sales
- Conducted money transactions using a cash register
- Assisted guests outside of department to find grocery items
- Maintained logs on an hourly basis
Health Educator
Maternal Infant Services Network
03.2016 - 11.2017
- Implemented an evidence-based program designed to decrease incidences of teen pregnancy and improve college enrollment in high risk school districts (grades 6&7)
- Conducted after-school program for boys ages 9-12 aimed at providing a safe environment for youth to explore self-confidence strategies
- Ensured the cleanliness of spaces used for activities conducted
- Chaperoned for students participating in outings and activities
- Modified curricula to meet the needs of children participating in programs; rewrite sections to make them more presentable
- Met with supervisor for job instruction and assessment
- Maintained travel logs and traveled throughout Orange and Sullivan Counties
- Maintained alliances with health teachers across multiple school districts; worked collaboratively to improve the educational experience
Produce Clerk
Nature's Pantry
01.2015 - 05.2016
- Updated signage to reflect current prices and help promote target merchandise
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Helped customers complete purchases, including processing payments and bagging items
- Assisted customers based on currently available product, promotional and policy information
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates
- Secured products when transporting to different areas of store to prevent merchandise damage
- Ensured that the work environment was kept safe, neat and clean at all times
- Followed company guidelines for cleaning and sanitizing all work surfaces and equipment
Call Center Representative
NexxLinx
04.2014 - 09.2014
- Assisted customers book golf tee times using GolfNow website
- Addressed and assisted customers in managing technical issues when booking tee times
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Food Court Teammate
Price Chopper Supermarkets
07.2007 - 03.2014
- Provided customer service through direct sales at cash register
- Prepared hot food items for consumption
- Sanitized and maintained department grounds and equipment
- Recorded data on prepared food items; monitored and maintained temperatures of food items for safe consumption
Education
Bachelor of Arts - Psychology
State University Of New York At New Paltz
New Paltz, NY2013
Skills
- Adaptable to change
- Job Developing; transforming volunteer experiences into meaningful work capabilities
- Background in substance abuse, dual diagnoses
- Unparalleled writing proficiency
- Conflict resolution
- Capable of working independently and in groups
- Case planning
- Disadvantaged youth programs
- Case management
- Highly skilled in networking; creating community connections
- Class/Program facilitation
- Proficient in eVero digitalAgency data entry software
- Customer service
- Consumer relations
- Intake interviews and assessment
Certification
- ASIST Suicide Prevention Training, 2022
- SafeCare Suicide Training, 2022
References
Aysha Webster (845) 313-8449
Vincent Sisco (845) 401-4768
James Wright (845) 527-9861
Timeline
Intake and Outreach Case Aide
Mental Health Association In Orange County
06.2023 - Current
Crisis Counselor
Mental Health Association Of Orange County, NY
10.2021 - 06.2023
Internet/Phone Repair Representative
Spectrum
03.2020 - 07.2021
Care Coordinator
Life Plan
12.2019 - 02.2020
Assistant SEMP Coordinator
Crystal Run Village, Inc.
03.2019 - 12.2019
Job Coach
Crystal Run Village, Inc.
06.2018 - 12.2019
Food Court Teammate
Price Chopper Supermarkets
11.2017 - 06.2018
Health Educator
Maternal Infant Services Network
03.2016 - 11.2017
Produce Clerk
Nature's Pantry
01.2015 - 05.2016
Call Center Representative
NexxLinx
04.2014 - 09.2014
Food Court Teammate
Price Chopper Supermarkets
07.2007 - 03.2014
Bachelor of Arts - Psychology
State University Of New York At New Paltz
- ASIST Suicide Prevention Training, 2022
- SafeCare Suicide Training, 2022
Similar Profiles
Carmen BalandranCarmen Balandran
Assistant Program Director at Mental Health Association Of Orange CountyAssistant Program Director at Mental Health Association Of Orange County
Ariana LopezAriana Lopez
Operations Manager & Executive Assistant at Mental Health Association In Orange County Inc.Operations Manager & Executive Assistant at Mental Health Association In Orange County Inc.
Maria GallardoMaria Gallardo
Hudson House Program Supervisor at Mental Health Association in Orange County, INC.Hudson House Program Supervisor at Mental Health Association in Orange County, INC.