John Morinaga

Company Overview: GR0 is a leading digital marketing agency based in Los Angeles, specializing in SEO, Paid Media, Creative, and Content. Website: GR0.com

• Promoted to Vice President to scale GR0's Client Success organization, protect revenue at a time when churn was threatening growth, and strengthen partnerships.
• Digital Strategy: Designed and scaled digital-first adoption playbooks, and automated retention workflows that reduced churn by 8%, and saved $500K in monthly recurring revenue.
• Revenue Retention: Protected more than $50M in lifetime client revenue by building scalable onboarding programs, digital engagement frameworks, and proactive QBR processes.
• Executive Sponsorship: Directed a $2M MRR portfolio including 10 strategic accounts (35% of revenue), serving as executive sponsor for brands like Love Wellness, Lancer Skincare, and NuFACE.
• Customer Feedback Integration: Partnered with Product, Marketing, and Ops to embed customer insights into GTM strategy, service delivery, and digital engagement programs.
• Data-Driven Orchestration: Implemented Salesforce, Gainsight, and 6sense dashboards to forecast churn risk, automate customer health tracking, and trigger proactive outreach.

• Brought into GR0 to establish its first dedicated Client Success function and build the systems that would help clients stay, grow, and expand.
• Renewal Improvement: Increased renewal rates by 15% with churn-prevention SOPs, automated KPI reporting, and digital-first adoption frameworks.
• Revenue Recovery: Partnered with Sales and Finance to recover overdue revenue and identify expansion opportunities across commercial and mid-market segments.
• Process Automation: Scaled success operations by automating KPI reporting, digital health monitoring, and customer journey tracking.
• GR0 is a leading digital marketing agency based in Los Angeles specializing in SEO, Paid Media, Creative, and Content. Website: GR0.COM

Company Overview: ProSites is a SaaS-based provider of subscription websites, SEO, and digital marketing solutions for dental and medical professionals. Website: PROSITES.COM

• Hired by ProSites to strengthen client retention and streamline onboarding for healthcare and professional services customers.
• Client Retention: Managed enterprise SaaS portfolios in dental and medical industries, improving satisfaction and renewal outcomes.
• Operational Efficiency: Cleared service backlogs in 90 days and improved support response times by 20%, restoring client confidence.
• Onboarding Optimization: Partnered with Product and Engineering to redesign onboarding workflows, reducing client ramp-up time by 25%.
• Revenue Expansion: Collaborated with Sales to identify upsell opportunities, generating $200K in expansion revenue.
• Workflow Automation: Introduced automated client communications and reporting to streamline onboarding and ongoing engagement.
• ProSites is a SaaS-based provider of subscription websites, SEO, and digital marketing solutions for dental and medical professionals. Website: PROSITES.COM

Company Overview: SEO Website Help was a digital consulting agency providing SEO, website design, and digital marketing solutions to small and medium-sized businesses across industries.

• Led client success initiatives for SMB clients by designing retention frameworks, managing cross-functional teams, and delivering digital marketing solutions that drove measurable results and long-term growth.
• Client Retention: Achieved 95% retention across multi-year engagements, generating $1.5M+ in revenue.
• Lead Generation: Designed success frameworks that helped SMBs increase qualified leads by 40%.
• Cross-Functional Leadership: Directed teams of designers, SEO experts, and developers to deliver campaigns on time and within budget.
• Contract Growth: Implemented renewals, onboarding, and reporting practices that increased long-term contracts by 30%.
• SEO Website Help was a digital consulting agency providing SEO, website design, and digital marketing solutions to small and medium-sized businesses across industries.

Company Overview: SEO Website Help was a digital consulting agency providing SEO, website design, and digital marketing solutions to small and medium-sized businesses across industries.

• Worked directly with SMB clients as a fractional SEO and marketing strategist, building scalable client success processes.
• Client Acquisition: Partnered with dozens of SMB clients to build visibility, improve performance, and capture new customers.
• Process Development: Laid the foundation for scalable onboarding, reporting, and renewal practices.
• Playbook Design: Established a repeatable engagement framework that consistently drove retention and revenue growth.
• SEO Website Help was a digital consulting agency providing SEO, website design, and digital marketing solutions to small and medium-sized businesses across industries.