JOHN MORRILL
Los Angeles,CA
Summary
Experienced Senior Manager: Offering ten years + years of management-level experience that has encompassed orchestrating housekeeping operations across 36 separate cities and a large workforce Results-Focused Professional: Maintained strict quality and productivity standards while simultaneously directing the launch of two new laundry facilities to expand the company's portfolio in both Nashville and Dallas Strategic Thinker: Adept at understanding the long-term needs of companies to effectively manage labor costs, supply costs, and operation costs while also handling projects and bringing in new supplies Skilled Problem Solver: Promptly investigated issues, identified solutions, and worked collaboratively with other professionals to ensure the solution was implemented correctly and effectively resolved the problem ADDITIONAL INFORMATION CORE COMPETENCIES Hands-On Management Team Leadership Employee Development Advanced Problem Solving Operated Opera System PMS Attention To Detail Organization Time Management Strategic Thinking Operated PMT ONQ Quality Assurance Performance Standards Budget & Labor Control Hiring & Training Room Key Operating System, Overall experienced manager who knows all hotel systems and programs.
Overview
17
17
years of professional experience
Work History
Director of Operations Taskforce
Hilton LXR Cameo Beverly Hills
05.2023 - Current
- Reduced operational risks while organizing data to forecast performance trends.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Onboarded and trained all front of house new hires with ONQ systems and KIPSU training and timing.
- Managed all OTA bookings via channel online sites, messaging, payments and no-shows.
- Managed all hotel chargebacks via, AMEX, and Evalon payment processing.
- Overseeing front desk, engineering department, and housekeeping departments.
- Approved all birchstreet orders for all departments.
- Overseeing weekly EC meeting and PL data for departments.
- Assisted Sales in completing BEO training for all departments
Taskforce Director of Operations
Hotel Figueroa
04.2022 - 05.2023
- Knowledgeable with Hyatt Hotels Collection Advantage/Opera/Hysat/Medallia/Service Now/Reserve
- Hyatt Hotels World of Hyatt guest rewards program
- Overseeing the engineering department/front desk/housekeeping and new hires.
- Established operational guidelines and identified opportunities for improvement.
- Worked with the Executive team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Successfully improved employment turnover through creating incentive and training programs.
Director of Front Office/Operations/Housekeeping
Transform Hospitality Solutions/PHM Management/SSP
06.2019 - 08.2022
- Director of Front Office- Marriott-Hutchinson Island, FL (332 Rooms 2 towers)
- Director of Guest Services-The Modern- Tribute Portfolio Sarasota, FL- (101 Rooms-13 Different room types)
- Director of Housekeeping- The Westin Hotel-Mt. Laurel, NJ- ( 181 Rooms)
- Director Front Office-Marriott-LAX- (1004 Rooms)
- Director of Guest Experience-Doubletree-Philadelphia Airport-(350 Rooms)
- FOM Sheraton Downtown Raleigh-(353 Rooms)
- Director of Guest Experience for multiple Marriott Properties.
- Director of Housekeeping for multiple Marriott/Hilton Properties.
- Reported directly to the General Manager each day.
- Conducted weekly staff one on one's
- Experience in Lightspeed, PMS, Fosse, Opera, Profitsage (accounting), Aloha, Birchstreet, Avendra, MGS (Marriott), Hotel Effectiveness, Hilton Lobby, Hilton ONQ.
- Managed Profitsage Deposits from Cashiers
- Managed reservations via Marsha and empower.
- Assisted in hotel check-ins & departures.
- Assisted housekeeping staff with cleaning and training guest rooms.
- Managed GSS scores for properties. Reviewed, answered, and trained on guest empower and Guest Planning.
- Used applications in Marriott Global Source & Qpower resources
- Issued EIDs via Property level provisioning tool
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Interviewed job applicants by asking appropriate questions and offering insight and feedback.
- Monitored office inventory to maintain supply levels.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Created and optimized employee schedules for shift coverage.
- Inspected rooms for VIPs, Ambassadors, Titanium, and Platinum elites.
Task Force Area Manager
Stay Alfred, Luxury Vacation Rentals
10.2015 - 05.2019
- Direct 36 Stay Alfred cities, ensuring that all productivity and quality standards are consistently met Perform QA inspections, control labor, and step in as a resource for housekeeping managers as needed Interviewed and on-boarded new housekeeping managers and city managers on the company's housekeeping policies and
- standards Increased Booking.com Cleanliness scores company wide from 8.6 to 8.9 (+.3%) in a three month period based on implementing a management training program with team members encouraging them to focus on service and housekeeping standards Decreased labor costs by $50k by creating a Labor Budgeting Tool for
- Trained Housekeeping Managers and enabled them to budget and forecast labor effectively for their city Facilitated the opening of the company's first laundry facility in Nashville, TN which included the hiring of employees and managing the operations of the machinery which processes 85k pounds of linen per month Increased profit by $35k for Nashville's laundry facility through sales efforts which resulted in securing two hotel accounts Works directly with multiple staffing agencies nationwide to reduce costs by negotiating rates that saves on labor around $.25 an hour per housekeeper company wide Created budgeting checkbooks through Birchstreet which reduced expenses by $200k annually took over housekeeping departments in hotels the company would take over in different cities.
- 504-508-0073
- John.morrilljr@icloud.com.
Housekeeping Manager/Front Desk Agent
Radisson Hotel
02.2010 - 10.2015
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing
- Laundered sheets and removed stains to restore linens to pristine condition
- Managed team of 20 personnel in busy hotel with 298 rooms
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Interacted pleasantly with clients and guests when performing daily duties
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Posted charges, updated accounts and issued bills to departing guests
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Housekeeper Supervisor
Radisson Hotels, LLC
06.2007 - 02.2010
- Utilized exceptional attention to detail while maintaining a clean working environment for guests and staff Cleaned approximately 10 rooms per day, reported lost items to the manager, and addressed any issues Vacuumed floors, striped linen, made beds, dusted, removed show curtains, and scrubbed bathroom fixtures Self inspected and inspected other housekeepers daily room assignments Managed housekeeping supplies and EcoLab system
- Reported directly to the housekeeping manager on a daily basis Managed lunch schedules and requested days off and passed on to housekeeping manager.
Education
No Degree - Hilton Hotels Training
Hilton University
Hilton Online08.2023
Associate of Arts - Tourism And Travel Management
Delgado Community College
New Orleans, LA05.2005
High School Diploma -
Redwater High School, Manchester Technical College Travel And Tourism
Redwater, TX01.2001
Skills
- Organizational Structuring
- Advertising Campaign Development
- Inventory Tracking and Management
- KPI Tracking
- Workforce Planning
- Performance Evaluations
- Special Promotions Planning
- Quality Assurance
- Recruitment
- Cost analysis and savings
- Team Leadership
- Employee Relations
- Budget Control
Affiliations
Experienced Senior Manager: Offering nearly ten years of management-level experience that has encompassed
orchestrating housekeeping operations across 36 separate cities and a large workforce Results-Focused Professional:
Maintained strict quality and productivity standards while simultaneously directing the launch of two new laundry facilities
to expand the company's portfolio in both Nashville and Dallas Strategic Thinker: Adept at understanding the long-term
needs of companies to effectively manage labor costs, supply costs, and operation costs while also handling projects and
bringing in new supplies Skilled Problem Solver: Promptly investigated issues, identified solutions, and worked
collaboratively with other professionals to ensure the solution was implemented correctly and effectively resolved the
problem
Timeline
Director of Operations Taskforce
Hilton LXR Cameo Beverly Hills
05.2023 - Current
Taskforce Director of Operations
Hotel Figueroa
04.2022 - 05.2023
Director of Front Office/Operations/Housekeeping
Transform Hospitality Solutions/PHM Management/SSP
06.2019 - 08.2022
Task Force Area Manager
Stay Alfred, Luxury Vacation Rentals
10.2015 - 05.2019
Housekeeping Manager/Front Desk Agent
Radisson Hotel
02.2010 - 10.2015
Housekeeper Supervisor
Radisson Hotels, LLC
06.2007 - 02.2010
No Degree - Hilton Hotels Training
Hilton University
Associate of Arts - Tourism And Travel Management
Delgado Community College
High School Diploma -
Redwater High School, Manchester Technical College Travel And Tourism
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