JOHN MORRILL
Los Angeles,CA
Summary
Experienced Senior Manager: Offering ten+ years of management-level experience that has encompassed orchestrating housekeeping operations across 36 separate cities and a large workforce Results-Focused Professional: Maintained strict quality and productivity standards while simultaneously directing the launch of two new laundry facilities to expand the company's portfolio in both Nashville and Dallas
Strategic Thinker: Understanding the long-term needs of companies to effectively manage labor costs, supply costs, and operation costs while also handling projects.
Skilled Problem Solver: Promptly investigated issues, identified solutions, and worked collaboratively with other professionals to ensure the solution was implemented correctly and effectively resolved issues.
Hands on manager who is focused on guest services and building teamwork.
Knowledgeable in Opera System PMS, Lightspeed, Opera Cloud, and ONQ (Hilton)
Attention To Detail Organization
Quality Assurance Performance Standards Budget & Labor Control Hiring & Training Room Key Operating System, Overall experienced manager who knows all hotel systems and programs.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Hilton LXR Cameo Beverly Hills
Beverly Hills
05.2021 - 05.2024
- Reduced operational risks while organizing data to forecast performance trends.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Executed customer experience initiatives by implementing strategies that address evolving needs and expectations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Onboarded and trained all front of house new hires with ONQ systems and KIPSU training and timing.
- Managed all OTA bookings via channel online sites, messaging, payments and no-shows.
- Managed all hotel chargebacks via, AMEX, and Evalon payment processing.
- Overseeing front desk, engineering department, and housekeeping departments.
- Approved all birchstreet orders for all departments.
- Overseeing weekly EC meeting and PL data for departments.
- Assisted Sales in completing BEO training for all departments
Director of Front Office/Operations/Housekeeping
Transform Hospitality Solutions/PHM Management/SSP
Dallas, TX
06.2018 - 03.2021
- Director of Front Office- Marriott-Hutchinson Island, FL (332 Rooms 2 towers)
- Director of Guest Services-The Modern- Tribute Portfolio Sarasota, FL- (101 Rooms-13 Different room types)
- Director of Housekeeping- The Westin Hotel-Mt. Laurel, NJ- ( 181 Rooms)
- Director Front Office-Marriott-LAX- (1004 Rooms)
- Director of Guest Experience-Doubletree-Philadelphia Airport-(350 Rooms)
- FOM Sheraton Downtown Raleigh-(353 Rooms)
- Director of Guest Experience for multiple Marriott Properties.
- Director of Housekeeping for multiple Marriott/Hilton Properties.
- Reported directly to the General Manager each day.
- Conducted weekly staff one on one's
- Experience in Lightspeed, PMS, Fosse, Opera, Profitsage (accounting), Aloha, Birchstreet, Avendra, MGS (Marriott), Hotel Effectiveness, Hilton Lobby, Hilton ONQ.
- Managed Profitsage Deposits from Cashiers
- Managed reservations via Marsha and empower.
- Assisted in hotel check-ins & departures.
- Assisted housekeeping staff with cleaning and training guest rooms.
- Managed GSS scores for properties. Reviewed, answered, and trained on guest empower and Guest Planning.
- Used applications in Marriott Global Source & Qpower resources
- Issued EIDs via Property level provisioning tool
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Interviewed job applicants by asking appropriate questions and offering insight and feedback.
- Monitored office inventory to maintain supply levels.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Created and optimized employee schedules for shift coverage.
- Inspected rooms for VIPs, Ambassadors, Titanium, and Platinum elites.
Task Force Area Manager
Stay Alfred, Luxury Vacation Rentals
Spokane, WA
09.2014 - 05.2018
- Direct 36 Stay Alfred cities, ensuring that all productivity and quality standards are consistently met Perform QA inspections, control labor, and step in as a resource for housekeeping managers as needed Interviewed and on-boarded new housekeeping managers and city managers on the company's housekeeping policies and
- standards Increased Booking.com Cleanliness scores company wide from 8.6 to 8.9 (+.3%) in a three month period based on implementing a management training program with team members encouraging them to focus on service and housekeeping standards Decreased labor costs by $50k by creating a Labor Budgeting Tool for
- Trained Housekeeping Managers and enabled them to budget and forecast labor effectively for their city Facilitated the opening of the company's first laundry facility in Nashville, TN which included the hiring of employees and managing the operations of the machinery which processes 85k pounds of linen per month Increased profit by $35k for Nashville's laundry facility through sales efforts which resulted in securing two hotel accounts Works directly with multiple staffing agencies nationwide to reduce costs by negotiating rates that saves on labor around $.25 an hour per housekeeper company wide Created budgeting checkbooks through Birchstreet which reduced expenses by $200k annually took over housekeeping departments in hotels the company would take over in different cities.
- 504-508-0073
- John.morrilljr@icloud.com.
Education
No Degree - Hilton Hotels Training
Hilton University
Hilton Online08.2023
Associate of Arts - Tourism And Travel Management
Delgado Community College
New Orleans, LA05.2005
High School Diploma -
Redwater High School, Manchester Technical College Travel And Tourism
Redwater, TX01.2001
Skills
- Organizational Structuring
- Inventory Tracking and Management
- KPI Tracking
- Workforce Planning
- Performance Evaluations
- Special Promotions Planning
- Quality Assurance
- Recruitment
- Cost analysis and savings
- Team Leadership
- Employee Relations
- Budget Control
Affiliations
Experienced Senior Manager: Offering nearly ten years of management-level experience that has encompassed
orchestrating housekeeping operations across 36 separate cities and a large workforce Results-Focused Professional:
Maintained strict quality and productivity standards while simultaneously directing the launch of two new laundry facilities
to expand the company's portfolio in both Nashville and Dallas Strategic Thinker: Adept at understanding the long-term
needs of companies to effectively manage labor costs, supply costs, and operation costs while also handling projects and
bringing in new supplies Skilled Problem Solver: Promptly investigated issues, identified solutions, and worked
collaboratively with other professionals to ensure the solution was implemented correctly and effectively resolved the
problem
Timeline
Front Office Manager
Hilton LXR Cameo Beverly Hills
05.2021 - 05.2024
Director of Front Office/Operations/Housekeeping
Transform Hospitality Solutions/PHM Management/SSP
06.2018 - 03.2021
Task Force Area Manager
Stay Alfred, Luxury Vacation Rentals
09.2014 - 05.2018
No Degree - Hilton Hotels Training
Hilton University
Associate of Arts - Tourism And Travel Management
Delgado Community College
High School Diploma -
Redwater High School, Manchester Technical College Travel And Tourism