John Morris
Nashville,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
31
31
years of professional experience
Work History
Product Specialist
Thermo Fisher Scientific Inc.
Wilmington, NC
07.2021 - Current
- Support and collaborate with initiative teams to prepare, organize, coordinate, document, and/or provide the development and delivery of department products and services to a globally dispersed cross-functional audience.
- Create varied support materials, presentations, and/or tools to support the department's remit and strategies.
- Prepare, coordinate and/or deliver working group materials, facilities and communications per established processes, timelines, and milestones.
- Supports and participates in process improvement initiative teams.
- Participates in and supports initiatives to develop, optimize, improve, and assess compliance with processes and associated systems/applications, training, and communications.
- Undertake projects, assignments, and administrative tasks per business needs.
- Gathered data from surveys on customer satisfaction with current products.
Manager
4 Top Hospitality
Nashville, TN
10.2010 - 07.2021
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Clinical Specialist
Access Home Care Services
Smyrna, GA
02.2005 - 06.2010
- Facilitated clinical support to physicians, hospital staff and healthcare personnel to optimize use of Respiratory Therapy Devices for the treatment of Sleep Apnea.
- Escalated product issues and concerns to supervisors for immediate intervention to maintain customer satisfaction.
- Attended seminars and advancement opportunities to remain up-to-date on product industry development.
- Managed positive outcomes with evaluations, fittings, revisions and follow-up appointments.
- Identified clinical needs, goals and constraints to provide feasible solutions using company products.
- Executed clinical education programs for target accounts to facilitate knowledge, increase product utilization and generate account revenue.
Sleep Technician
Sleep Med Therapy Services
Kennesaw, GA
04.2003 - 01.2005
- Applied knowledge of Respiratory Therapies and abilities with Positive Airway Pressure and Oxygen equipment to support diagnosis and treatment of diverse acute and chronic conditions and ailments.
- Calibrated equipment for optimal use and to obtain accurate diagnostic results.
- Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
Corporate Trainer
Outback Steakhouse
Cumming, GA
03.1993 - 02.2003
- Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Delivered technical training programs to clients through blended approach including hands-on activities, simulators and technology-based methods to achieve best results.
- Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
- Educated team members on time and resource management to improve organizational efficiency and control costs.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
Education
Bachelor of Science - Community And Public Health
Middle Tennessee State University
Murfreesboro, TN12.2015
Skills
- Staff development
- Issue and conflict resolution
- Workforce Management
- Organizational skills
- Friendly, positive attitude
- Data input
- Microsoft Office expertise
- Data collection
- Spreadsheet management
Hobbies
Cycling
Tennis
Health Coaching and Motivational Interviewing
Practice Holistic Health and Wellness
Timeline
Product Specialist
Thermo Fisher Scientific Inc.
07.2021 - Current
Manager
4 Top Hospitality
10.2010 - 07.2021
Clinical Specialist
Access Home Care Services
02.2005 - 06.2010
Sleep Technician
Sleep Med Therapy Services
04.2003 - 01.2005
Corporate Trainer
Outback Steakhouse
03.1993 - 02.2003
Bachelor of Science - Community And Public Health
Middle Tennessee State University