JOHN MORRIS
Nashville,TN
Summary
Dynamic and results-driven professional with a strong sales, customer service, and team leadership background. Demonstrated ability to drive company success through positive changes, advanced supervisory skills, and exceptional customer relations. Skilled at adapting to new roles and implementing strategies to enhance customer satisfaction and increase revenue. Focused on leveraging training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
32
32
years of professional experience
Work History
Product Specialist
PPD/Thermo Fisher Scientific Inc.
07.2021 - 11.2024
- Supported and collaborated with initiative teams to prepare, organize, coordinate, document, and/or provide the development and delivery of department products and services to a globally dispersed cross-functional audience
- Created varied Spotfire Dashboards for support materials, presentations, and/or tools to bolster internal stakeholders' remit and strategies
- Prepared, coordinated and/or delivered working group materials, facilities and communications per established processes, timelines, and milestones
- Supported and participated in process improvement initiative teams by creating business intelligence tools for improved operational efficiencies, increasing ROI by 1.3 million dollars on average per project
- Participated in and supported initiatives to develop, optimize, improve, and assess compliance with processes and associated systems/applications, training, and communications
- Undertake projects, assignments, and administrative tasks per business needs
- Gathered data from surveys on customer satisfaction with current products and business intelligence tools to maintain the team-wide customer satisfaction rating that often exceeded 90%
Etch Manager
4 Top Hospitality
10.2010 - 06.2021
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Determined root cause of performance trends and developed process improvement plans targeting assurance in safety, health, quality and customer satisfaction
- Collaborated with trainees to bolster understanding of product management, safety and inventory waste to meet pre-established business thresholds for operation, contributing to annual sales of over $7.5 Million
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
Clinical Specialist
Access Home Care Services
02.2005 - 06.2010
- Increased Sales Revenue: Achieved a 27% growth in CPAP, BiPAP, and oxygen concentrator sales, contributing to annual revenue of $2.5 million
- Client Acquisition: Successfully solicited referrals from healthcare providers, resulting in a 35% increase in new patient setups for in-home respiratory therapy services
- Customer Engagement: Conducted over 60 monthly patient consultations on average throughout my tenure, providing personalized equipment training, recommendations and maintenance support, leading to an 87% customer satisfaction and utilization rate
- Strategic Partnerships: Developed and maintained relationships with all local medical facilities and practitioners in metropolitan Atlanta to ensure a steady stream of referrals and repeat business
- Training and Education: Organized and led monthly training sessions for healthcare providers on the benefits and usage of CPAP, BiPAP, and oxygen therapy and new equipment and technologies enhancing their ability to recommend our products effectively
- Market Analysis: Monitored market trends and competitor activities, adjusting sales strategies to capitalize on emerging opportunities, resulting in an 18% increase in market share
Sleep Technician
Sleep Med Therapy Services
04.2003 - 02.2005
- Applied knowledge of Respiratory Therapies and abilities with Positive Airway Pressure and Oxygen equipment to support the diagnosis and treatment of diverse acute and chronic respiratory conditions and ailments
- Calibrated equipment for optimal use and to obtain accurate diagnostic results
- Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures
- Documented information in patient charts and communicated status updates to the interdisciplinary care team
- Responded to patient alarms and needs assessment requests to identify the course of treatment
Corporate Trainer
Outback Steakhouse
03.1993 - 02.2003
- Increased program success in over 15 Nationwide Restaurant Openings by proactively reviewing different system aspects to identify and address enhancement opportunities to set up permanent staff members for future success
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements that will continue to meet and exceed the national average of 3.5 million in revenue per store annually
- Delivered technical training programs to clients through a blended approach, including hands-on activities, simulators and technology-based methods to achieve best results
- Efficiently analyzed the learning needs of departments to set realistic goals and determine training methods
- Educated team members on time and resource management to improve organizational efficiency and control costs
- Boosted the confidence of employees by providing skilled training to improve knowledge and productivity
Education
Bachelor of Science - Community And Public Health
Middle Tennessee State University
Murfreesboro, TNSkills
- Sales & Marketing Strategies
- Outstanding interpersonal skills
- Customer Relationship Management (CRM) Software
- Team Leadership & Development
- Conflict Resolution & Negotiation
- Process Improvement Methodologies
- Microsoft Office Suite Proficiency
- Excellent Communication & Presentation Skills
- Positive Attitude & Adaptability
- Soft Skills
Timeline
Product Specialist
PPD/Thermo Fisher Scientific Inc.
07.2021 - 11.2024
Etch Manager
4 Top Hospitality
10.2010 - 06.2021
Clinical Specialist
Access Home Care Services
02.2005 - 06.2010
Sleep Technician
Sleep Med Therapy Services
04.2003 - 02.2005
Corporate Trainer
Outback Steakhouse
03.1993 - 02.2003
Bachelor of Science - Community And Public Health
Middle Tennessee State University
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