John Morris

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment for my team.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Assist store manager in store operations
• Delegate tasks to ensure partners create Starbucks Experience
• Conduct employee performance reviews
• Develop strategies for improved efficiency
• Trained and mentored new employees
• Responded to and resolved customer questions and concerns.
• Analyzed sales figures and identified areas for improvement.

• Ensured smooth operations by identified areas for growth
• Mentored team members to enhance professional development
• Monitored cash intake and deposit records, increasing accuracy

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Event hosting-Online hosting
• Digital branding and content marketing
Developed strong partnerships to allow for collaboration and opportunities for growth.

• Completed store opening and closing procedures and balanced tills.
• Led 3 stores to 1st and 4th in customer service.
• Completed regular inventory counts to verify stock levels, address discrepancies.
• Mentored junior staff members in their professional development
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.