JOHN M.R. MATTA
Exton,PA
Summary
Experienced Operations Manager and skilled leader with a proven track record of 15 years in driving business plans and daily operations to achieve exceptional results. Recognized for exceptional planning and problem-solving abilities, consistently enhancing processes and increasing productivity. Adept at developing high-performing teams while implementing strategic changes to improve overall efficiency. Possesses a solid understanding of industry trends and exhibits excellent communication skills. Known for identifying areas in need of improvement and implementing changes with a strategic approach.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Business Operations Manager
Interim Healthcare of Lower Montgomery County
07.2017 - Current
- Company Overview: Home Care Company, whose primary goal is to help aging adults stay in their homes
- Responsibilities included taking the company from a rough upstart franchise to a turnkey operation that focused on developing values based on the clients we served
- Developed policies and procedures that became the company foundations and shared these practices with other local franchises
- Partnered with state and county agencies, private healthcare companies, and other organizations to help develop business lines ranging from homecare to staffing
- Home Care Company, whose primary goal is to help aging adults stay in their homes
Regional Operations Manager
Ameritel, T-Mobile
01.2017 - 07.2017
- Retail location-based operations manager's responsibilities included managing inventory, policy, and procedures for company-owned stores and third-party retailers
- Goals were to reduce product loss from month to month and ensure that the stores followed corporate guidelines regarding appearance and floor plans
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Worked with store managers and other owners to help develop strategies to maintain compliance and inventory levels
- Developed processes to save on costs and prevent losses.
Sales Representative
T-Mobile USA
07.2015 - 01.2017
- Primary responsibilities of retail location-based sales representatives included selling current product lines and maintaining customer relationships
- Goal-oriented position where daily and monthly goals must be achieved to reach sales quotas
- Other responsibilities include maintaining and updating product knowledge through training, developing small business relationships through outreach programs, and working with small business teams
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Representative (Contract)
Nutrisystem Inc
12.2014 - 03.2015
- A call center-based sales representative is responsible for over-the-phone sales for inbound and outbound calls
- Regular responsibilities included keeping up with promotions that were based online and infomercials to help customers choose the best plan for weight loss-goals based on several metrics such as net revenue, conversion rate, and lead generation
Assistant Sales Manager
AT&T Mobility
01.2007 - 01.2014
- Directed a team of up to 12 members, including sales representatives and operational support
- Regular responsibilities include working with various levels of upper management to develop and implement strategies to maximize profitability by controlling sales and operational processes at the retail level
- Developed strong client relationships for repeat business and increased referrals.
- Other duties involve upholding and enforcing both company and government policies regarding the company's standards of operation and operating within government-required guidelines regarding customer privacy policies and information dissemination
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Assistant Sales Manager
AT&T Mobility
01.2007 - 01.2014
- Directed of sales teams, which totaled 15 to 20 representatives
- Duties included both support for sales representatives and operational support in a high-volume location
- Regular responsibilities include working with 4 levels of upper management to develop and implement strategies to maximize profitability by controlling sales and operational processes at the retail level
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Other duties involve upholding and enforcing company and government policies that concern the company's standards of operation and operating within government-required guidelines regarding customer privacy policies and information dissemination
Education
Masters - Human Resource Management
Temple University
Philadelphia, Pa 01.2022 - 03.2024
Bachelor of Science - Organizational Leadership
Penn State University
University Park, PA 01.2014 - 03.2016
Skills
Strategic planning and execution
Operations management
Leadership training
Analytical skills
Business administration
Relationship building and management
Sales operations
Staff management
Conflict mediation
Operations optimization
Problem-solving
Strong analytical thinking
Professional Memberships
- Society for Human Resource Management (SHRM), Active member
- Southeastern Pennsylvania SHRM (SEPA SHRM)
- Beta Gamma Sigma International Business Honor Society
Certification
Society for Human Resource Management (SHRM)
Summary Of Qualifications - Leadership And Human Resource Management
- Strategic Vision: Proven ability to develop and implement strategic plans that align with organizational goals and drive growth and innovation.
- Team Building: Expertise in creating and nurturing high-performing teams through effective recruitment, training, and mentoring.
- Decision Making: Strong decision-making skills with a track record of making informed, timely, and effective decisions.
- Change Management: Experience in leading organizations through periods of change by effectively communicating, motivating, and guiding teams.
- Conflict Resolution: Proficient in resolving conflicts and fostering a collaborative work environment.
- Employee Development: Committed to continuous learning and professional development, implementing training programs to enhance employee skills.
- Employee Relations: Proficient in fostering positive employee relations and managing employee engagement initiatives.
Timeline
Masters - Human Resource Management
Temple University
01.2022 - 03.2024
Business Operations Manager
Interim Healthcare of Lower Montgomery County
07.2017 - Current
Regional Operations Manager
Ameritel, T-Mobile
01.2017 - 07.2017
Sales Representative
T-Mobile USA
07.2015 - 01.2017
Sales Representative (Contract)
Nutrisystem Inc
12.2014 - 03.2015
Bachelor of Science - Organizational Leadership
Penn State University
01.2014 - 03.2016
Assistant Sales Manager
AT&T Mobility
01.2007 - 01.2014
Assistant Sales Manager
AT&T Mobility
01.2007 - 01.2014
Society for Human Resource Management (SHRM)
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