John Mugwe
Alvin,TX
Summary
Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives.
Overview
20
20
years of professional experience
Work History
Project Director
Discovery Golf
Nairobi
05.2021 - 05.2024
- Provided oversight and monitoring of technical staff assigned to projects for progress against established milestones.
- Created and maintained comprehensive project documentation including task lists, resource allocations, issues logs, status reports and risk assessments.
- Monitored costs, timescales and resources used to achieve key performance metrics.
Business Process Consultant
Wells Fargo Bank, N.A.
Charlotte, NC
06.2014 - 03.2020
- Interviewed Risk Officers, Compliance Officers, SMEs, Process Engineers, and Architects to pinpoint areas for process enhancement and streamlining.
- Designed business processes for new initiatives, including workflow diagrams and process maps using iGrafx
- Collaborated with cross-functional teams in different time zone to ensure successful implementation of new processes.
- Documented changes in policies or procedures on compliance and risk mitigation associated with newly implemented processes.
- Documented SIPOC, RACI,legacy processes and depository library per company enterprise mapping policy.
Business Analyst
Charlotte Housing Authority
Charlotte, NC
12.2011 - 04.2013
- Assisted in the implementation of public housing policies and procedures.
- Coordinated with local organizations to ensure timely delivery of services.
- Monitored compliance with applicable falderal's HUD regulations and state laws governing housing programs.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
Internal Quality Auditor
United Technologies
Charlotte, NC
06.2004 - 07.2010
- Developed corrective action plans for non-conforming products or services as needed.
- Assisted in creating new processes, guidelines, and documentation related to quality assurance activities.
- Laid out suggestions to improve quality controls and operations standards.
Education
MBA - Business Management
Strayer University
Washington, DCBachelor of Science - Finance
Strayer University
Washington, DCSkills
- Project Management
- Team Collaboration
- Customer Relationship Management
- Risk Analysis, KPIs and SWOT analysis
- Process Improvements
- SQL, JIRA, Excel, Agile, Outlook and Powerpoint
- Analytical Skills
- Certified Business Process Designer - Wells Fargo
Timeline
Project Director
Discovery Golf
05.2021 - 05.2024
Business Process Consultant
Wells Fargo Bank, N.A.
06.2014 - 03.2020
Business Analyst
Charlotte Housing Authority
12.2011 - 04.2013
Internal Quality Auditor
United Technologies
06.2004 - 07.2010
MBA - Business Management
Strayer University
Bachelor of Science - Finance
Strayer University