John Muir
Grant,AL
Summary
Proven leader in retail management, adept at driving significant revenue increases and improving team productivity at Lowe's Home Improvement. Excels in customer service and issue resolution, leveraging skills in sales and marketing and financial management. Implemented innovative mentoring and training programs, enhancing staff performance and customer satisfaction, with a keen focus on cost control and budget management.
Overview
34
34
years of professional experience
Work History
Outlet Manager
Lowe's Home Improvement
07.2023 - Current
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
- Answered questions about store policies and addressed customer concerns.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
- Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.
- Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
Assistant Store Manager (ASM) MERCHANDING
Lowe's Home Improvement
08.2013 - 06.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Manager (ASM) SALES
Lowes Home Improvment
08.2006 - 08.2013
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
- Held weekly meetings with specialists to identify techniques to overcome sales obstacles.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
ASM 2
Lowes's Home Improvement
01.2005 - 08.2006
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas every daily to identify and proactively resolve issues negatively impacting operations.
ASM SALES
Lowes Home Improvment
01.2004 - 01.2005
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
ASM Zone 1
Lowes Home Improvment
01.2002 - 01.2004
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas every daily to identify and proactively resolve issues negatively impacting operations.
Store Manager
Marvin's
02.1990 - 04.2000
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Science - Bachelor of Education With A Minor in History
Jacksonville State University
Jacksonville, AL 05.1989
Skills
- Sales and Marketing
- Cost Control
- Financial Statements
- Issue Resolution
- Manage Budgets
- Customer Service
- Order Supplies
Timeline
Outlet Manager
Lowe's Home Improvement
07.2023 - Current
Assistant Store Manager (ASM) MERCHANDING
Lowe's Home Improvement
08.2013 - 06.2019
Assistant Manager (ASM) SALES
Lowes Home Improvment
08.2006 - 08.2013
ASM 2
Lowes's Home Improvement
01.2005 - 08.2006
ASM SALES
Lowes Home Improvment
01.2004 - 01.2005
ASM Zone 1
Lowes Home Improvment
01.2002 - 01.2004
Store Manager
Marvin's
02.1990 - 04.2000
Bachelor of Science - Bachelor of Education With A Minor in History
Jacksonville State University
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