Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

John Mulderig

Scott Township,PA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
years of professional experience

Work History

Procter & Gamble Co

Technician
01.2023 - Current

Job overview

  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Addressed routine equipment maintenance according to established schedule.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.

Atos Global IT Solutions And Services

Computer Technician Specialist
10.1999 - 05.2017

Job overview

  • Installed new servers as part of company upgrade, completing project on time.
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
  • Alleviated hardware and software issues affecting computers resulting in improved productivity.
  • Setup, installed and configured computers in various business locations to support operations.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Recommended new and replacement hardware and software purchases.
  • Set up and maintained user accounts and client access.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Recovered critical information from data back ups to restore functionality.

Education

Lackawanna College
Scranton, PA

No Degree from Criminal Justice
06.1986

Lackawanna College
Scranton, PA

Certification from Municipal Police Training (ACT 120)
06.1986

Skills

  • Mechanical Aptitude
  • Assembly and Production
  • Manufacturing Processes
  • Setup and Installation
  • Extensive Organizational Skills
  • Manufacturer Specifications
  • Troubleshooting and Diagnostics
  • Maintenance and Repair
  • Product Inspection
  • Health and Safety Regulations
  • Information Tracking
  • Fastener Application
  • Distribution of Goods
  • Troubleshooting
  • Six Sigma Methodologies
  • Attention to Detail
  • Multitasking and Organization
  • Time Management

Timeline

Technician

Procter & Gamble Co
01.2023 - Current

Computer Technician Specialist

Atos Global IT Solutions And Services
10.1999 - 05.2017

Lackawanna College

No Degree from Criminal Justice

Lackawanna College

Certification from Municipal Police Training (ACT 120)

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John Mulderig