Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

John Mullen

Wayland,Michigan

Summary

Hardworking and motivated Executive Steward with 14 years of experience and record of success in Food / Beverage industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Culver's Restaurant
Wayland, MI
08.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Maintained adequate staffing to meet objectives within budget.
  • Recruited and trained new employees to meet job requirements.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored staff performance and addressed issues.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Executive Steward

Gun Lake Casino
Wayland, MI
06.2017 - 07.2023
  • Managed relationships with vendors ensuring timely delivery of goods at competitive prices.
  • Evaluated performance of kitchen personnel providing regular feedback as needed.
  • Employed [Action] to foster open communication, alleviating issues and resolving conflicts.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Disinfected kitchen surfaces, equipment, and tools using cleaner to sanitize.
  • Ensured that all kitchen areas are properly cleaned and sanitized in accordance with health regulations.
  • Enforced compliance with federal and state laws pertaining to sanitation, occupational safety.
  • Maintained accurate financial records related to food costs, labor costs and other expenses associated with running a successful kitchen operation.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Created schedules for food service staff while managing overtime hours effectively.
  • Provided guidance and direction to kitchen staff regarding product ordering, storage and usage guidelines.
  • Greeted guests with friendliness and professionalism.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Effectively multitasked within fast-paced environment.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Implemented safety policies and procedures to ensure a safe working environment for all employees.
  • Conducted regular inventory checks to ensure adequate supplies of kitchen equipment and ingredients.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Delivered products to customer locations on time.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Portage High School
Portage, IN
06-1976

The Illinois Institute of Art - Chicago
Chicago, IL

Skills

  • Expense Tracking
  • Financial Management
  • Staff Development
  • Performance Management
  • Policy Implementation
  • Workforce Management
  • Operations Management
  • Verbal and Written Communication
  • Schedule Preparation
  • Team Leadership
  • Budget Control
  • Staff Training and Development
  • Staff Management

Accomplishments

  • Nominated for Top Gun Award 3 times. Recipient of Top Gun Award 3rd Quarter 2017

Certification

  • ServSafe certified
  • Former ServSafe proctor

Timeline

Manager

Culver's Restaurant
08.2023 - Current

Executive Steward

Gun Lake Casino
06.2017 - 07.2023

High School Diploma -

Portage High School

The Illinois Institute of Art - Chicago

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John Mullen