John Muller
Long Beach,CA
Summary
Proven professional with a track record of delivering exceptional customer service and managing tight deadlines, as demonstrated during my tenure at Frasier Meadows, Ricoh, and DoorDash. I am skilled in navigating technology and adept at content creation and media management. I excel in fast-paced environments, ensuring customer satisfaction and operational excellence and I am enthusiastic about gaining experience in the field of journalism to help me pursue my career. I offer strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
01.2024 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to various locations including customer doorsteps, apartment buildings, and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Mailroom Clerk
Ricoh USA
06.2023 - 12.2023
- Worked with IKON Ski Pass employees to mass produce and ship out passes for the 2023 winter season.
- Inspected passes for damages and took appropriate action to deliver in good condition.
- Maintained high level of confidentiality with ski passes in line with regulations.
- Checked for correct postage and address on all packages and parcels to avoid sending them to the wrong recipient.
- Operated postage meters, mail sealers and labeling machines.
- Updated and maintained mailing lists and customer records.
Delivery Driver
DoorDash
08.2022 - 05.2023
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to various locations including customer doorsteps, apartment buildings, and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Waitstaff
Frasier Meadows
10.2018 - 06.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with elderly healthcare residents and those on hospice.
- Explained menu items and suggested appropriate options for food allergy concerns to those who required aid.
- Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Journalism
California State University - Long Beach
Long Beach, CA05.2025
Associate of Arts - Liberal Arts
Orange Coast College
Costa Mesa, CA08.2023
High School Diploma -
New Vista High School
Boulder, CO05.2021
Skills
- Media Operations Knowledge
- Content Creation
- Writing and Editing
- Social Media Management
- Investigative Reporting
- Deadline Management
- Story Development
- Customer Service
Timeline
Delivery Driver
DoorDash
01.2024 - Current
Mailroom Clerk
Ricoh USA
06.2023 - 12.2023
Delivery Driver
DoorDash
08.2022 - 05.2023
Waitstaff
Frasier Meadows
10.2018 - 06.2022
Bachelor of Arts - Journalism
California State University - Long Beach
Associate of Arts - Liberal Arts
Orange Coast College
High School Diploma -
New Vista High School
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