John Muna
Fairfield,CA
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of [Type] parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and [Number]+ years in logistics. Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating [Type] trucks and [Type] trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives. Talented Truck Driver with good route planning, payment handling and customer service skills. Offering [Number] years of experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every need.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Parts Specialist
O’Reillys Auto Parts
01.2024 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Delivery Driver
Open Pacific Logistics
11.2023 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Truck Driver/Driver, Warehouse Orders
FDT
07.2020 - 10.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Customer Service Representative
Metgot Llc
08.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front End Associate
Walmart
06.2018 - 07.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Education
High School Diploma -
Cava K-12
Simi Valley, CA06.2020
Skills
- Shipping and receiving
- Warehouse Operations
- Technical knowledge
- Returns processing
- Safe Driving Practices
- Strong Work Ethic
- Self-motivation and discipline
- Dependable and reliable
- Transportation safety
- Commercial driving
- DOT Compliance
- Vehicle inspections
- Vehicle inspection abilities
- Long-haul driving
- Load security
- Route Planning
- GPS and route planning
- Vehicle Maintenance
- Route Management
- Clean MVR
- Delivery Scheduling
- Load securing proficiency
- Flexible schedule availability
- Mechanical Knowledge
- Hazardous Materials Handling
- Route logs
- Cargo Handling
- Heavy haul expert
- Trailer maintenance
- Shipping and packaging
- Defensive driver training
- Truck Driving
- Attention to Detail
- Load Inspection
- Vehicle Inspection
- Forklift Operation
- Self-Motivated and Disciplined
- Picking and Packing
- Heavy Lifting
- Loading and unloading
- Warehouse Safety
- Clear Communication
- Problem-Solving
- Sorting and Labeling
- Material Handling
- Pallet Jack Handling
- Material Loading and Unloading
- Pallet Jacks
- Order Fulfillment
- Unpacking merchandise
- Stacking and Staging
- Safety Protocols
- Materials handling and transport
- Inventory Management
- Safety Training
- Forklift Operations
- Order Preparation
- Storage Organization
- Health and Safety Regulations
- Warehouse equipment maintenance
- Shipment Palletization
- Heavy Equipment Operation
- Damage Reports
- Supply Ordering
- Wrapping and boxing
- Team Collaboration
- Truck loading and unloading
- Warehouse environment safety
- Pallet Jack Operation
- Loading Dock Operations
- Logistics and Transportation
Certification
- Certified Automotive Parts Specialist (CAPS) - Automotive Aftermarket Industry Association.
- Forklift and boom lift / Gradle certified
Timeline
Parts Specialist
O’Reillys Auto Parts
01.2024 - Current
Delivery Driver
Open Pacific Logistics
11.2023 - 08.2024
Truck Driver/Driver, Warehouse Orders
FDT
07.2020 - 10.2023
Customer Service Representative
Metgot Llc
08.2019 - 05.2020
Front End Associate
Walmart
06.2018 - 07.2019
High School Diploma -
Cava K-12
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