Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Murray

Denver,CO

Summary

Professional, offering 30 years of experience orchestrating operations activities, financial support and resource management to achieve project objectives. Systematic Project Manager with more than 7 years working in cross-functional environments. Dedicated to offering locally relevant oversight and management techniques. Dedicated and focused Project Management Specialist with over 4 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. Innovative Manager successful in leading and directing projects from inception to launch. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

34
34
years of professional experience

Work History

Owner/Operator

The Look and See Shop
Denver, CO
06.2024 - Current
  • Formulated a strategic business plan
  • Oversaw inventory perimeters to support efficient reselling operations.
  • Created a structured time management plan to balance sourcing Goods, listing, and shipping tasks.
  • Supervised financial activities and controlled inventory tracking.
  • Marketed and promoted items online.
  • Researched trends and sales points.

Implementation Consultant

Empower Retirement
Denver, CO
10.2022 - 06.2024
  • Coordinated with internal teams such as engineering and sales to ensure successful implementations.
  • Assisted in troubleshooting issues related to data transfer or system integration.
  • Monitored progress of projects against project timelines and budgets.
  • Prepared status reports for customers detailing the current state of their implementations.
  • Resolved customer inquiries regarding usage of the software product in an efficient manner.
  • Collaborated with other departments such as compliance and reconciliation to ensure successful implementations.

Project Manager, Transition Manager

Transamerica
Denver, CO
08.2019 - 09.2022
  • Installation of new 401(K) plans for midsize business owners.
  • Work closely with Retirement Enrollment Specialists to ensure set up of 401(k) enrollment meetings for both startup and conversion plans to the Transamerica platform.
  • Focused on project monitoring and management by developing forecasts.
  • Insure enrollment education portals are set up to share enrollment materials with plan admins and employees.
  • Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
  • Managed entire project life cycle from initial concept through final delivery.
  • Set project schedules and oversaw milestones for duration of project.
  • Demonstrated and taught how to close out major, challenging projects without alienating customers or losing money on projects.
  • Work cross-functionally within our organization (specifically with customer service, sales, and account management) to make sure customer needs are met.
  • Drive processes forward, managing internal and external stakeholders to keep our customers engaged, happy, and on-track.

Life Insurance Agent

TIAA Financial Services
Denver, CO
03.2014 - 07.2019
  • Communicated with clients to understand needs and identify best policies for each case.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Upsold products to policyholders and potential new clients.
  • Exceeded company sales goals for new policies.
  • Identify potential areas for process improvement to help the team scale.

Inbound Sales Consultant

TIAA Financial Services
Denver, CO
01.2011 - 03.2014
  • Applied good listening skills to determine customer preferences and financial limits.
  • Built trust and loyalty by maintaining professionalism while persuading customers.
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Communicate directly with clients to insure that they are aware of enrollment meetings.

Registered Representative

New York Life Insurance Co, Service Professional
Arvada, CO
07.2009 - 01.2011
  • Developed personal marketing and advertising plan for my business.
  • Provided information about organization's financial products and services to clients.
  • Mentored and supported clients with market insights as they worked towards retirement and investment goals.
  • Built strong understanding of financial markets and investment products to make strategic recommendations to clients.
  • Established and maintained relationships with other financial professionals, accountants and attorneys.

Facility Manager

Akzo Nobel
Denver, CO
09.2006 - 07.2009
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.

Commercial Sales Rep. Commercial Sales Representative, Department Mgr

Garden City True Value
Garden City, KS
07.2001 - 09.2006
  • Developed a marketing program, product lines, and commercial customer base.
  • Developed, from the ground up, commercial customer base and established company as a contender in the market place.
  • Responsible for establishing and enforcing policies and procedures to comply with OSHA safety standards.
  • Supervised 6 full-time and 3 part-time employees.

Store Manager

Sherwin Williams Co
Garden City, KS
06.1991 - 07.2001
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.

Education

Bachelor - Business Marketing, Business Management

Fort Hays State University

Skills

  • Work Flow Planning
  • Workforce Training
  • Attention to Detail
  • Customer Relationship Management
  • Work Planning and Prioritization
  • Project Team Coordination
  • Documentation and Reporting
  • Team Leadership
  • Staff Management

Timeline

Owner/Operator

The Look and See Shop
06.2024 - Current

Implementation Consultant

Empower Retirement
10.2022 - 06.2024

Project Manager, Transition Manager

Transamerica
08.2019 - 09.2022

Life Insurance Agent

TIAA Financial Services
03.2014 - 07.2019

Inbound Sales Consultant

TIAA Financial Services
01.2011 - 03.2014

Registered Representative

New York Life Insurance Co, Service Professional
07.2009 - 01.2011

Facility Manager

Akzo Nobel
09.2006 - 07.2009

Commercial Sales Rep. Commercial Sales Representative, Department Mgr

Garden City True Value
07.2001 - 09.2006

Store Manager

Sherwin Williams Co
06.1991 - 07.2001

Bachelor - Business Marketing, Business Management

Fort Hays State University

Similar Profiles

CREATE PROFILE
John Murray