JOHN MWANGI MURA
Nairobi
Summary
Experienced Lead Barista with a strong background in managing coffee shop operations and delivering exceptional customer service. Skilled in team leadership, inventory management, and crafting high-quality beverages that align with company standards. Adept at fostering a welcoming environment, training staff to excel, and maintaining a clean and safe workspace. Known for problem-solving, operational efficiency, and driving sales through effective upselling strategies and menu enhancements. Committed to providing outstanding guest experiences and ensuring seamless daily operations.
Overview
11
11
years of professional experience
Work History
Lead Barista
TA SPECIALITY COFFEE COMPANY
11.2022 - Current
- Managing daily and monthly inventory, ensuring 100% accuracy and minimizing discrepancies.
- Inspecting machines and equipment before and after shifts, maintaining 95% operational efficiency.
- Preparing weekly team duty rosters, ensuring full shift coverage.
- Maintaining a safe and hygienic work environment, complying with organizational standards.
- Preparing and serving coffee drinks per recipes, achieving 98% guest satisfaction.
- Training new team members, building a productive team within one month.
- Monitoring stock rotation, reducing waste by 10% through first-in-first-out practices.
- Handling outside catering and events, contributing to a 30% revenue increase.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Trained, scheduled, and supervised baristas and other workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured strict adherence to company policies by enforcing dress code standards, punctuality requirements, and operational procedures among staff members.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted a culture of continuous improvement among staff members through constructive feedback sessions focused on enhancing individual performance.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Barista
SPECIALITY COFFEE COMPANY (CAF CAFE)
01.2019 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
WAITER/BARISTA
NAKUBREEZE TRAVELLERS INN
11.2013 - 01.2019
- Managed daily and monthly inventory with 100% accuracy, minimizing discrepancies.
- Inspected and maintained machines and equipment, achieving 95% operational efficiency.
- Prepared weekly team duty rosters, ensuring full shift coverage.
- Maintained a safe and hygienic work environment, complying with organizational standards.
- Prepared and served coffee drinks per recipes, resulting in 98% guest satisfaction.
- Trained new team members, fostering a productive team within one month.
- Monitored stock rotation, reducing waste by 10% through first-in-first-out practices.
- Handled outside catering and events, increasing revenue by 15%
Education
Diploma in Tourism And Hospitality Management
Berkerly Training Institute
11-2024
Certificate in Professional
Barista-Pro Kenya
10-2017
Kenya Certificate of Secondary Education
Thiru High School
12-2011
Skills
- Team Leadership and Training
- Customer Service Excellence
- Inventory Management
- Coffee Preparation Expertise
- Quality Assurance
- Operational Efficiency
- Sales and Upselling
- Problem-Solving
- Sanitation and Safety Compliance
- Menu Development
- Food service
- Inventory management
- Conflict handling
- Drink customization
- Team management
- Guest service
- POS systems
- Food running
- Safe food handling
- Menu development
- Barista training
- Cross-selling strategies
- Staff scheduling
- Beverage preparation
- Latte artistry
- Health codes compliance
- Coffee and tea expertise
- Espresso machine operations
- Cash handling
- Time management
Contact
00100, Nairobi Kenya
Education
Nyahururu, Kenya,Nairobi, Kenya,Doha, Qatar
Timeline
Lead Barista
TA SPECIALITY COFFEE COMPANY
11.2022 - Current
Barista
SPECIALITY COFFEE COMPANY (CAF CAFE)
01.2019 - 11.2022
WAITER/BARISTA
NAKUBREEZE TRAVELLERS INN
11.2013 - 01.2019
Certificate in Professional
Barista-Pro Kenya
Kenya Certificate of Secondary Education
Thiru High School
Diploma in Tourism And Hospitality Management
Berkerly Training Institute
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