John Napolitano
Norwalk,CT
Summary
Customer-oriented Parts Manager with over 12 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in automotive parts management.
Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Commercial Parts Manager
Adance Auto Parts
Stamford, CT
06.2011 - Current
- Resolved customer complaints regarding part selection or order accuracy.
- Provided technical support to customers with inquiries about parts and services.
- Ensured orders were placed in a timely manner to meet customer needs.
- Prepared quotes for potential clients based on their part requirements.
- Developed processes for tracking warranty claims and returns from customers.
- Controlled daily parts program activities to improve sales and inventory management.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
Education
Associate of Applied Science - Aircraft Maintenance
Air University
Montgomery, AL08.2008
United States Air Force Leadership Academy - Leadership, Teamwork And Discipline Diploma
Air University
Montgomery, AL01.2008
Skills
- Goal Setting
- Product Promotion
- Coordinating Paperwork
- Ordering Parts
- Customer Service
- Inventory Management
- Customer Relations
- Operations Management
Affiliations
Enjoy staying fit, spending time with family and all motor sports.
Accomplishments
- Commercial Parts Manager of the Year 2012 and 2013
Certification
- United States Air Force - 25 honorable years - retired 2011
- Records management certified
- CPR certified
References
References available upon request.
Timeline
Commercial Parts Manager
Adance Auto Parts
06.2011 - Current
Associate of Applied Science - Aircraft Maintenance
Air University
United States Air Force Leadership Academy - Leadership, Teamwork And Discipline Diploma
Air University
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