John Nash

• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Developed and implemented preventive maintenance procedures.
• Performs and documents technical evaluations for obsolete parts acquisition
• Applies ongoing improvement processes to expedite obsolete parts acquisition and delivery to the customer
• Experience working with cross-functional teams to facilitate operational improvements
• Applies engineering and technical knowledge and skills in support of delivered products and services which includes certification baselines and post-delivery regulatory action.
• Provides engineering and technical recommendations to customers regarding training, documentation, data, and technical support as needed to establish operational, maintenance, and inspection procedures and techniques
• Works with Government Customer and Boeing Heavy Maintenance function concerning operational, mission, and maintenance needs in the field and collaborates in the design, implementation and revision of preventive maintenance programs
• Assists in building Programmed Depot Maintenance (Heavy Maintenance) packages and changes
• Analyzes equipment failures to determine root cause; participates in developing design, operational, and logistical changes to enhance safety and efficiency, reduces cost while optimizing continuous operations
• Utilizes operational field experience for process improvement to streamline Depot Maintenance and ensure on time product delivery back to the customer
• Aircraft weight and balance Subject Matter Expert (SME)
• Proficient with Microsoft Office
• Continuously improving technical data update process for quicker implementation

Leads analysis of information to evaluate reported discrepancies. Collaborates with engineering disciplines to influence improvements in product designs and operational criteria. Reviews manufacturing non-conformity data for potential impact to in-service fleet. Initiates and monitors complex quality investigations and participates in development of solutions. Leads teams to conduct research on complex technical, maintenance, operational and quality issues that cannot be resolved by customer. Reviews complex problems for potential safety issues. Develops in-service correspondence on complex multi discipline systems for continued safe operation and maintenance of equipment. Participates in complex accident or disabled product on-site surveys or investigations

• Resolved issues quickly to maintain productivity goals.
• Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
• Coordinated with other departments to maintain smooth and efficient product flow.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Established clear priorities and production quality standards.
• Evaluated existing production processes and identified areas for improvement.
• Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
• Managed internal operational standards and productivity targets.
• Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
• Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
• Achieved on-time shipments goal by empowering employees to continued success.
• Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
• Supervised ongoing daily production phases.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Implemented policies and standard operating procedures for continuous improvement.
• Kept accurate and detailed records of personnel progress and productivity.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Cultivated professional working relationships with peers and supervisors.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Created and implemented strategies for improving operational efficiency and accuracy.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Worked alongside civilian contractors in performing maintenance, aircraft modifications and required inspections.
• Maintenance liaison between senior leadership and operational flight personnel.
• Alert Team Supervisor: Insured all aspects of aircraft maintenance actions required and supervised maintenance alert team personnel and duties.
• Instructs and supervises continuous inspection improvements for field inspections.
• Excellent organizational and time management skills ensuring on time aircraft.
• Utilized Microsoft Office products to track personnel and maintenance.