John Navarrete
Long Beach,CA
Summary
Enthusiastic technologist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Microsoft Office applications and record management. Motivated to learn, grow and excel in a data management environment.
Overview
12
12
years of professional experience
Work History
Technical Support Engineer
IT Byus
Buena Park, CA
11.2011 - 06.2021
- Served as primary point of contact for support relating to owned solutions and products.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Analyzed software and hardware issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tracked and maintained records for multiple online school clients.
E-Commerce Specialist
Goodwill Industries
Santa Ana, CA
12.2009 - 11.2011
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Responded to customer issues and resolved complaints by leveraging expert product knowledge.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.1998
Skills
- Microsoft Windows and Office
- Google Suite
- Network Hardware
- Active Listening
- Records Management
- Customer Support
Timeline
Technical Support Engineer
IT Byus
11.2011 - 06.2021
E-Commerce Specialist
Goodwill Industries
12.2009 - 11.2011
High School Diploma -
Trabuco Hills High School
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