Juan Navarro
Kissimmee,FL
Summary
Experienced Customer Service Representative skilled in identifying customer needs and providing effective solutions for maximum satisfaction. Proven ability to establish and maintain excellent communication and relationships with multicultural customers in a competitive environment. Strong leadership skills to achieve collaborative goals. Proficient in performing administrative tasks and utilizing available resources.
Overview
15
15
years of professional experience
Work History
Service Attendant
Epcot-Disney
Bay Lake, FL
07.2022 - 07.2024
- Maximized efficiency at the cash register by processing transactions swiftly and accurately, resulting in reduced guest wait times.
- Collaborated with kitchen staff to coordinate food preparation, consistently delivering dishes with excellent presentation and quality.
- Ensured freshness of different fast-consuming products by supplying and organizing them efficiently based on hourly demand at high-traffic stations.
- By maintaining service policies and procedures, the different complaints and situations of visitors were addressed and channeled, thus fulfilling the commitment to provide a positive experience.
Head Cashier
Home Depot
Kissimmee, FL
07.2020 - 06.2022
- Enhanced efficiency of openings and closings by coordinating work plans, assigning tasks and handling cash for registers.
- Spearheaded the training of new associates on cash procedures and dispute resolution, resulting in improved accuracy and efficiency during high-volume transactions.
- Scheduled and conducted regular evaluations to assess associates' progress, allocated relevant courses for skill enhancement, leading to enhanced departmental performance.
- Successfully boosted credit card sales through effective implementation of new strategies for motivating, recognizing and compensating department associates.
Underwriting & Collection Representative
Universal Insurance Group
San Juan, PR
06.2018 - 05.2020
- Evaluated vehicles for insurance eligibility, generated quotes, and provided policies with optimal coverage and competitive premiums.
- Efficiently managed endorsements, renewals, cancellations of auto and property policies alongside the issuance of mandatory civil liability insurance certifications.
- Oversaw the receipt and handling of policy collections with accuracy while issuing timely payment letters to policyholders, insurance agents, and banks.
- Responsible for preparing surety bond certifications for business and special event coverage.
Claims Service Representative
Universal Insurance Group
San Juan, PR
02.2009 - 06.2018
- Managed claims for auto accidents, bodily injury and property damage while efficiently handling contingencies.
- Successfully facilitating claim establishment for insurance agencies and banking institutions dealing with unusable, confiscated, and repossessed cars.
- Encoded checks for payment of claims while digitizing corresponding documents and creating physical files.
- Coordinated telephone appointments with claimants and ensured timely follow-up on document requests.
Education
Completed 73 Credits Towards A BA - Communications with a concentration in Journalism
Sacred Heart University
San Juan, PRTechnical Degree - Tourism Operations Management
MBTI Business Training Institute
San Juan, PRSkills
- Ability to Work in a Team
- Leadership Skills
- Ability to Multitask
- Computer Skills
- Communication Skills
- Training and coaching
- Effective communication abilities
- POS Systems
- Organizational abilities
- Customer service and assistance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service Attendant
Epcot-Disney
07.2022 - 07.2024
Head Cashier
Home Depot
07.2020 - 06.2022
Underwriting & Collection Representative
Universal Insurance Group
06.2018 - 05.2020
Claims Service Representative
Universal Insurance Group
02.2009 - 06.2018
Completed 73 Credits Towards A BA - Communications with a concentration in Journalism
Sacred Heart University
Technical Degree - Tourism Operations Management
MBTI Business Training Institute