John Ndabunguye
Phoenix,AZ
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients. Respectful manager with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Behavioral Healthcare Manager
Elpis House BH, LLC
02.2022 - Current
- Enhanced patient care by implementing evidence-based behavioral health interventions and strategies.
- Improved client outcomes through the development of comprehensive, individualized care plans.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting treatment plans as needed.
- Collaborated with interdisciplinary teams to provide integrated care for patients with complex needs.
- Increased patient satisfaction by establishing rapport and maintaining clear communication throughout the treatment process.
- Promoted a culture of continuous improvement through regular staff training and professional development opportunities.
- Ensured compliance with industry standards and best practices, conducting regular audits of clinical documentation and processes.
- Contributed to organizational growth by participating in strategic planning initiatives aimed at expanding program offerings and increasing accessibility to mental health resources.
- Boosted patient engagement by incorporating motivational interviewing techniques into therapeutic sessions, fostering greater insight and self-awareness among clients.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Behavioral Health Case Manager
Angel Heart Behavioral Health, Llc
09.2020 - 02.2022
- Enhanced patient outcomes by developing and implementing individualized behavioral health treatment plans.
- Reduced hospital readmissions with thorough case management and effective coordination of care.
- Improved client satisfaction through consistent communication, progress monitoring, and timely intervention adjustments.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients in need of behavioral health services.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Observed and monitored client behavior and responses to treatment.
- Managed patients with substance dependence and co-occurring behaviors.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Encouraged patients to discuss experiences in group and individual settings.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Head Coach Boys/Girls Soccer Coach
Tri-City United Soccer Club
01.2019 - 09.2020
- Improved team performance by implementing effective training programs and strategies.
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Fostered a positive team environment with clear communication and motivational techniques.
- Managed successful recruitment efforts, attracting top talent to the program.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Enhanced game-day strategies by conducting thorough opponent analysis and scouting reports.
- Streamlined practice sessions by designing efficient workout schedules and drills, maximizing time on task.
- Promoted academic success among student-athletes with study halls, tutoring services, and progress monitoring systems.
- Collaborated with assistant coaches to develop comprehensive game plans tailored to exploit opponents'' weaknesses.
- Established a strong alumni network for continued program growth, networking opportunities, and resource assistance.
- Spearheaded community outreach initiatives that connected athletes with local organizations for volunteer work and mentorship opportunities.
- Evaluated player performance regularly through skill assessments and video analysis to provide targeted feedback on areas of improvement.
- Championed athlete development both on and off the field by fostering personal growth through character-building exercises.
- Facilitated professional development opportunities for coaching staff members to stay current on industry trends.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Prepared athletes for special competitions and tournaments.
- Developed team strategy based on knowledge of fundamentals, team member skills and competition statistics.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Devised lessons on introductory and advanced skills to support safe and guided athlete development.
- Collaborated with other coaches to create and execute game plans.
- Utilized positive communication to encourage team and promote integrity and respect.
Direct Support Professional
CHI Firenship
01.2016 - 09.2020
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
Bachelor of Arts - International Studies
Minnesota State University - Moorhead
Moorhead, MN05.2020
Skills
- Relapse Prevention
- Individualized Service Planning
- Trauma-Informed Care
- Case Management
- Substance Abuse Treatment
- Medication Monitoring
- Anger Management
- Group Facilitation
- Clinical Documentation
- Mental Health Counseling
- Family Support Coordination
- Conflict Resolution
- Suicide Prevention
- Care Plan Development
- Behavioral Assessment
- Stress Reduction Techniques
- Mental Health Evaluations
- Goal Setting
- Heartsaver First Aid CPR AED (First Aid CPR AED)
Languages
French
Professional Working
Swahili
Native or Bilingual
Kinyarwanda
Native or Bilingual
kirundi (Burundi)
Native or Bilingual
English
Native or Bilingual
Timeline
Behavioral Healthcare Manager
Elpis House BH, LLC
02.2022 - Current
Behavioral Health Case Manager
Angel Heart Behavioral Health, Llc
09.2020 - 02.2022
Head Coach Boys/Girls Soccer Coach
Tri-City United Soccer Club
01.2019 - 09.2020
Direct Support Professional
CHI Firenship
01.2016 - 09.2020
Bachelor of Arts - International Studies
Minnesota State University - Moorhead
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