John Neal
Carpsbad,CA
Summary
Front Desk Agent at Crystal Pier Hotel with proven expertise in customer service and front desk. Skilled in reservation systems and cash handling, I excel in enhancing guest experiences and efficiently managing room assignments. Recognized for my problem-solving abilities and commitment to guest satisfaction, ensuring guests are happy and memorable stays.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Crystal Pier Hotel
05.2022 - 12.2024
I would answer phone calls and help with whatever they need, make reservations, make inquiries, bring towels, toilet paper to people if they ask, sometimes worked at the bait shack at the end of the pier which I would sell bait and tackle. I also also filed profits after everyday check people in and out of rooms. Bring luggage to the room for guests keeping everything organized
Education
Private Boarding Highschool - Retail Trader
Dunn School
Los Olivos, CASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Credit and cash payments
- Time management
- Administrative skills
- Guest accommodations
- Reservation systems
- Front desk management
- Room assignments
- File management
- Registration
- Sales expertise
- Reservations
Timeline
Front Desk Agent
Crystal Pier Hotel
05.2022 - 12.2024
Private Boarding Highschool - Retail Trader
Dunn School
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