Google Workspace
John Neff
Technical Support Specialist
Westmont,IL
Summary
I excel in operations management and problem-solving, ensuring a seamless user experience with technology. My leadership at Handled IT significantly boosted team efficiency, showcasing organizational skills and attention to detail. Achieved groundbreaking work as Moody Radio's Senior Internet Audio Producer, launching three interactive streaming stations.
Overview
26
26
years of professional experience
Work History
Owner/Operator
JBN Technical Services
01.2008 - Current
- Evaluated emerging technologies in the audio space to consistently improve podcast production quality over time.
- Improved audio quality through meticulous sound engineering and mastering processes.
- Managed all aspects of podcast production, including pre-production planning, recording, editing, and distribution.
- Maintained a consistent release schedule by managing time efficiently and prioritizing tasks effectively.
- Identified and approved equipment and elements required for productions.
- ADD website creation, podcast etc etc
Supervisor, Remote Support Specialist
Handled IT
12.2013 - 12.2023
- Oversaw daily operations of Handled IT's largest client, Freeosk Inc. Managed Level 2 Tech Support, overseeing three employees to ensure smooth workflow and timely completion of tasks and projects.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Directed third party technicians in the field to ensure accurate and timely service to maintain equipment and troubleshoot additional issues.
- Evaluated employee performance, coached and trained new employees, and maintained the Level 2 Tech Support team schedule.
- Primary contact between Engineering and Development teams at Freeosk to achieve organizational goals, foster teamwork while facilitating better communication.
- Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
- REVIST and maintained essential documentation and instructions for Freeosk operations.instructioanl etc etc
- ADD Managed 1500+ kiosks
- ADD about bi-weeky reivew showing calls and tickets closed.... elaborate
- ADD created and implemented tracking for installations
Technical Producer
Salem Communications
01.2009 - 01.2012
- Efficiently addressed unexpected challenges during live broadcasts, maintaining seamless listening experience for the audience.
- Coordinated live broadcasts, ensuring seamless transitions between program segments and commercials. (such as Dennis Miller, Michael Medved, Glenn Beck, Michael Savage)
- Worked flexible hours across night, weekend, and holiday shifts.
- Supported on-air talent by providing timely cues, sound effects, and background music as needed. Engineered live weekend show(engineered/produced Geoff Pinkus show)
- Executed live, breaking and syndicated broadcasts with no errors. (DETAILS)
- Controlled microphones, sound levels and outputs to produce high-quality audio for a variety of clients. (CHANGE)
- during week recorded brokered shows (baronee)
Senior Internet Audio Producer
Moody Radio
01.2006 - 01.2007
- Created, from start to finish, Moody Radio's first three interactive, streaming radio stations.
- Recommended and acquired computer and network equipment.
- Recommended and acquired needed software/hardware for housing audio and scheduling programming.
- Sought and uploaded audio for the radio stations.
- Used audio production experience to obtain best sound.
Program Systems Operator
Moody Radio
01.1999 - 01.2006
- Operated and maintained two national satellite radio networks.
- Distributed programming to 670 affiliate radio stations, ensuring error-free delivery.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Installed, tested, and programmed automation systems at three major market radio stations.
- Provided technical and network computer support for Chicago radio station staff.
- Took initiative to provide complete IT support for all workstations for two Chicago stations and a national radio network. Maintained, updated, and added audio production computers facilitated to the network,-added to network, maintained, updated, installed, etc.
Education
Diploma in Radio And Television - Radio Broadcasting
Illinois Media School
Lombard, IL 06.1994 - 09.1994
Skills
Managing sound quality
Audio recording and editing
Documentation And Reporting
Operations Management
Problem-Solving
Multitasking
Computer Skills
Analytical Thinking
Attention to Detail
Work Planning and Prioritization
Organizational Skills
Research
Software
Networking
Microsoft Office
Database Management
HTML, CSS, Javascript
Automation Systems (RCS, AudioVault)
Timeline
Supervisor, Remote Support Specialist
Handled IT
12.2013 - 12.2023
Technical Producer
Salem Communications
01.2009 - 01.2012
Owner/Operator
JBN Technical Services
01.2008 - Current
Senior Internet Audio Producer
Moody Radio
01.2006 - 01.2007
Program Systems Operator
Moody Radio
01.1999 - 01.2006
Diploma in Radio And Television - Radio Broadcasting
Illinois Media School
06.1994 - 09.1994