JOHN NEILLIE
Lynnwood
Summary
Dynamic professional with extensive experience in admissions and insurance verification at Northpoint Recovery. Proven problem-solving skills and strong public relations expertise lead to high client satisfaction and operational efficiency. Skilled in managing complex client needs and providing tailored solutions in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Sales Representative
Corn Motors
Everett
04.2016 - Current
- Sell up to 18 used vehicles monthly and maintain the inventory.
- Develop and maintain strong vendor relations and quickly establish rapport with customers.
- Tour sales lot with customers and demonstrate cars features on multiple makes and models.
- Respond to customer inquiries about vehicle performance and reliability.
- Effectively read buy-signals and possess solid closing abilities.
- Buy and authorize reconditioning on used vehicles.
- Follow-up with leads via internet messaging, phone calls and walk-ins.
- Excel at identifying prospects and maintaining consistent follow-through.
Admissions Coordinator
Northpoint Recovery
Edmonds
08.2020 - 06.2025
- Collaborated with other departments within the facilities to ensure smooth operations of the Admissions Department.
- Assisted clients and families plans during difficult times to help client get into needed services.
- Resolved any issues related to the admission process in a timely manner. Including Insurance questions, as well as any health concerns
- Prepared reports for senior management regarding admissions trends or outcomes.
- Reviewed insurance verification prior to admission.
- Helped patients with admissions process and adhered to state and federal laws.
- Handled insurance claim duties and verified that each met standards of admissions.
Business Consultant
Electronic Business Machines
Everett
08.2010 - 03.2016
- Introduced new customers to Canon and Sharp business printing solutions and software applications.
- Conducted research, prepared, and presented products to new and existing clients, monthly.
- Managed 40 cold calls daily for possible leads and performed face-to-face canvasing.
Sales Representative
Brien Ford
Everett
01.2008 - 07.2010
- Received excellent ratings in Customer Satisfaction Index (CSI).
- Toured sales lot with customers, demonstrated and explained car features.
- Made cold calls to orphaned owners and prospective outside businesses to develop or to maintain existing relationships.
Account Executive
USA Mobility
Bellevue
03.2007 - 12.2007
- Managed largest account base in Seattle markets.
- Recognized for customer retention rate of 98% plus in a challenging and declining market.
- Consistently met yearly goals and introduced new customers to our products and services.
- Managed up to 40 calls daily, followed up on telephone leads and performed face-to-face canvasing.
Sales Representative / Advertising Consultant
Verizon Information Systems
Everett
05.2006 - 11.2006
- Sold yellow pages and internet advertising products to businesses in the Greater Puget Sound area.
- Evaluated customer needs and customized advertising products to meet their requirements.
- Managed new and existing revenue for the Yellow Pages and Superpages.com.
- Made 60 - 90 cold calls daily including up to 20 face-to-face territory canvas calls.
- Educated customers about product lines, presented and closed accounts promptly with strict timelines.
- Built rapport with new customers while preserving existing customer base.
Skills
- Public Relations
- Admissions process
- Insurance verification
- Account Management
- Computer Literate
- Events Management
- Account Reconciliation
- Problem Solving
- Presentations
- Accounting & Finance
- Negotiation Skills
- Organizational Skills
- B2B Sales
- Products & Services
Civic Engagement
- 12 Steps Fellowship Program, 01/01/90, Present, Mentor/Sponsor, Provide mentorship and sponsorship to men enrolled in program.
- Clearance to County Facilities (Jails), 01/01/15, 01/01/20, Mentor/Sponsor, Provided mentorship and sponsorship to inmates.
- World Service Convention, Vice Program Chairperson, 01/01/15, 01/01/17, Facilitated speakers, workshops, and entertainment., Yearly international event attracting thousands of attendees.
- 12 Step Program, Washington State Chairperson, 01/01/16, 01/01/16
- 12 Step Program, Washington State Vice Chairperson, 01/01/15, 01/01/15
- Public Information Chairperson, 01/01/12, 01/01/15
- Auction Chair, 2012 Convention, 01/01/12, 01/01/12
Timeline
Admissions Coordinator
Northpoint Recovery
08.2020 - 06.2025
Sales Representative
Corn Motors
04.2016 - Current
Business Consultant
Electronic Business Machines
08.2010 - 03.2016
Sales Representative
Brien Ford
01.2008 - 07.2010
Account Executive
USA Mobility
03.2007 - 12.2007
Sales Representative / Advertising Consultant
Verizon Information Systems
05.2006 - 11.2006
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