Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Nelson

Deerfield Beach,US

Summary

Dynamic hospitality professional with a proven track record at Bloomin' Brands, excelling in customer service and team collaboration. Adept at multitasking and problem-solving, I consistently enhance guest experiences while managing high-volume operations. Proficient in eCommerce strategies, I drive online sales growth and deliver exceptional service in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server Assistant

Bloomin' Brands
Deerfield Beach, Florida
10.2024 - Current
  • Assisted servers by delivering food and beverages to tables promptly.
  • Supported team during busy shifts by refilling supplies and restocking items.
  • Handled customer inquiries and provided excellent service throughout dining experience.
  • Monitored dining area for guest needs and addressed concerns swiftly.
  • Participated in training new staff on restaurant procedures and standards.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Provided excellent customer service to ensure a pleasant dining experience for all patrons.

Take-Out Server

Bloomin' Brands Inc
Deerfield Beach, US
10.2024 - Current
  • Prepared orders quickly and efficiently with accuracy according to customer specifications.
  • Demonstrated knowledge of menu items and accurately answered questions about ingredients, preparation methods, and specials.
  • Supported team members within restaurant during peak hours as needed.
  • Collaborated with kitchen staff to ensure timely and efficient delivery of meals to guests.
  • Recorded details of transactions, including number of guests served, total meal cost and payment method used in POS system.
  • Monitored inventory levels of food supplies needed for takeout orders.
  • Maintained current knowledge of daily specials and seasonal dishes available for takeout orders.
  • Packaged take-out orders securely to prevent spills and maintain food temperature.

Host

Bloomin' Brands Inc
Deerfield Beach, US
08.2024 - Current
  • Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
  • Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Supported servers and bussers through high-volume shifts with food running and table clearing.
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
  • Presented positive first impression of establishment's high standards by delivering exceptional service.
  • Escorted guests to proper tables or offered open seating options in bar and patio areas.
  • Trained new staff members on proper hosting etiquette and procedures.

Busser

Bloomin' Brands Inc
Deerfield Beach, US
02.2024 - Current
  • Removed plates and glasses from tables after meals.
  • Assisted in setting up and clearing tables quickly and efficiently.
  • Helped to set up large parties and special events.
  • Provided assistance to servers as needed during busy periods of operation.
  • Served food to customers when waiters and waitresses needed assistance.
  • Interacted professionally with hosts and waitstaff to deliver effective service.
  • Responded to guests' requests in a timely manner with accuracy and courtesy.
  • Demonstrated excellent customer service skills by addressing customers' needs promptly.

Concession Stand Manager Volunteer

Monarch High School
Coconut Creek, Florida
08.2019 - 11.2024
  • Assisted in organizing fundraising campaigns to support various charitable initiatives.
  • Prepared and served a variety of food and beverage items to customers.
  • Maintained cleanliness and organization of the concession area throughout shifts.
  • Handled cash transactions and processed payments accurately at the register.
  • Greeted customers and answered questions regarding menu items.
  • Provided assistance to other volunteers when needed during peak times of operation.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Supervised staff to ensure efficient customer service during peak hours.
  • Trained new employees on food safety and preparation standards.

Education

Associate of Arts - Computer Engineering

Broward College
coconut creek
12.2026

High School Diploma -

Monarch High School
Coconut Creek, FL
06-2024

Skills

  • Customer service excellence
  • Hospitality management
  • Phone etiquette
  • Quick learning
  • Team collaboration
  • Problem solving
  • Time management
  • Multitasking skills
  • Adaptability and flexibility
  • Communication proficiency
  • Technical troubleshooting
  • Basic coding skills
  • System diagnostics
  • Technical support expertise
  • Data entry accuracy
  • Network diagnostics
  • Product troubleshooting strategies
  • eBay store management
  • Digital marketing strategy
  • Shopify proficiency
  • HTML and CSS development
  • Online sales growth strategies
  • Affiliate marketing techniques
  • Influencer marketing strategies
  • eCommerce expertise
  • Business pitches and sales
  • Cash flow
  • Entrepreneurship
  • Financial management
  • Intellectual property management

Certification

Certiport ESB: Entrepreneurship and Small Business v.2

Timeline

Server Assistant

Bloomin' Brands
10.2024 - Current

Take-Out Server

Bloomin' Brands Inc
10.2024 - Current

Host

Bloomin' Brands Inc
08.2024 - Current

Busser

Bloomin' Brands Inc
02.2024 - Current

Concession Stand Manager Volunteer

Monarch High School
08.2019 - 11.2024

Associate of Arts - Computer Engineering

Broward College

High School Diploma -

Monarch High School

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John Nelson