John Newberry
E COMMERCE
Lynnwood,Washington
Summary
E-commerce Web Developer 2 years of progressive experience in digital marketing. Skilled with brand development and market segmentation to drive new business growth. Adept with SEO and Google Analytics. E-Commerce Executive skilled with social media marketing and consumer relations. Targeted consumer trends to best communicate and analyze trends. Successfully marketed products to best satisfy diverse consumer demographics.
Overview
2
2
years of professional experience
2
2
Languages
Work History
E-Commerce Executive
Self Employed Web
Lynwood, CA
01.2022 - Current
- Built brand awareness in market to achieve 30-50% growth in website.
- Researched different vendors for product purchasing opportunities and price comparisons.
- Planned and implemented site content updates, merchandising of newly launched products, integrated campaigns and promotions. Create new ad campaigns on tiktok and facebook that pull in couple hundred thousand views to drive traffic to my websites.
- Created and managed email campaigns to promote products and services.
- Coordinated with vendors to ensure timely delivery of products.
- Monitored web analytics data to identify areas for improvement in website design and usability.
- Implemented SEO best practices on the e-commerce site for better search engine rankings. My website ranked on the first page of Google.
- Developed a system for tracking customer orders, returns, refunds.
- Resolved any customer service issues related to purchases made through the website.
- Maintained up-to-date knowledge of industry trends and competitors' activities.
Team Member
Chick-fil-A
Lynnwood, Washington
11.2021 - 12.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Prepared reports on sales activities, customer feedback, and inventory status.
Education
Bachelor of Arts - Marketing Management And Research
06-2034
- From 2020 to 2024 - Dean's List
Capsim Capstone Project - Team Lead, R&D and Marketing
- Spearheaded the Research & Development and Marketing strategies for a simulated company in the competitive Capsim Capstone Project, leading our team to achieve first place among class peers.
- Designed and executed innovative product development initiatives, significantly enhancing product portfolio and market fit, resulting in a dominant market share and superior customer satisfaction.
- Utilized data-driven decision-making to optimize product pricing, promotion, and distribution channels, ensuring maximum ROI and profitability.
- Fostered a collaborative team environment, facilitating cross-functional teamwork between R&D and Marketing departments to align product development with market needs and trends.
Skills
- Online Advertising
- Google Analytics
- Shipping Logistics
- Search Engine Optimization
- Competitor Analysis
- Promotional Campaigns
- Payment Processing
- Website Optimization
- Website Analytics Tools
- Marketing
- Customer Trend Analysis
- Java
- Python
- Microsoft Word, Excel, Powerpoint
- Teamwork and Collaboration
- Decision-Making
- Communication
- E-Commerce Strategy
- Landing Page Optimization
- Social Media Platforms
- Customer Care
- Social Media Digital Marketing
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Websites
Work Preference
Work Type
InternshipFull TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureTeam Building / Company RetreatsTimeline
E-Commerce Executive - Self Employed Web
01.2022 - Current
Team Member - Chick-fil-A
11.2021 - 12.2021
University of Washington - Bachelor of Arts, Marketing Management And Research