Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
John Newhart

John Newhart

Springfield

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

32
32
years of professional experience

Work History

Supervisor, Customer Service - VIP Access

Expedia Group
04.2013 - 10.2023
  • Supervised global team of agents, training and servicing the needs of elite hotel partners.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improvement.
  • Maintained compliance with company policies, objectives, and communication goals.

Customer Care Escalation / Retetion Specialist

JP Morgan Chase Credit Card Services
01.2007 - 03.2013
  • Provided excellent customer service and provided answers to client questions within set standards.
  • Utilized inbound and outbound telephone techniques to solidify and build client relationships.
  • Worked with multiple screens and programs to resolve customer issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Director of Operations

Mid America Management
02.2003 - 12.2006
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Supervised 30 locations to enforce high-quality standards of operation.
  • Assisted in recruiting, hiring, and training of team members.

Commercial Operations Manager

GUMBERG ASSET MANAGEMENT
02.1999 - 01.2003
  • Modeled best practices for sales and customer service.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Interacted well with clients to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

District Manager

WILHOIT PROPERTIES
01.1992 - 01.1999
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Coordinated with other district managers to actualize performance improvement strategies.

Education

No Degree - Business /Finance

Southwest Missouri State University
Springfield, MO

Skills

  • Operations Management
  • Training and Mentoring
  • Team Building
  • Process Monitoring and Improvement
  • Goal-Oriented
  • Conflict Resolution
  • Active Listening
  • Customer Relations
  • Microsoft Office Suite
  • Travel Planning

Timeline

Supervisor, Customer Service - VIP Access

Expedia Group
04.2013 - 10.2023

Customer Care Escalation / Retetion Specialist

JP Morgan Chase Credit Card Services
01.2007 - 03.2013

Director of Operations

Mid America Management
02.2003 - 12.2006

Commercial Operations Manager

GUMBERG ASSET MANAGEMENT
02.1999 - 01.2003

District Manager

WILHOIT PROPERTIES
01.1992 - 01.1999

No Degree - Business /Finance

Southwest Missouri State University

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John Newhart